Support Board
Date/Time: Sat, 07 Jun 2025 19:57:15 +0000
Can not open a position for Crude Oil
View Count: 401
| [2023-02-15 15:11:29] |
| User152129 - Posts: 27 |
|
Hello, I have tried to open a position for Micro Crude Oil today, either short or long. But the system did not accept my order. I am getting an alert, a police siren. I can open an ES position. The system has been working correctly until today. I have enough account balance in my broker account. Here is the alert message "Trading Order Event Sell order for MCLH23_FUT_CME has been Rejected. Internal Order ID: 2889 | Alert: Check Order 2023-02-15 02:25:50" Is there any explanation for this problem? Any help will be appreciated. |
| [2023-02-15 16:29:47] |
| John - SC Support - Posts: 40275 |
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Please post your Trade >> Trade Service Log to this thread for us to see exactly what it is stating in terms of the rejection. You may also want to call your broker and see if they know why the order was rejected, as they should have more information that what will be in the log. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-15 16:39:04] |
| User152129 - Posts: 27 |
|
Dear John, I have already contacted my broker. They solved the problem with your technical team's help. They solved the problem. Their comments are: "It looks like the MCL orders were being rejected due to a 2-day expiry block placed on all commodities. Since MCL is cash-settled, we have removed this restriction, and you should be able to trade it freely now. |
| [2023-02-15 18:33:04] |
| John - SC Support - Posts: 40275 |
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Very good.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-16 21:25:09] |
| User90125 - Posts: 715 |
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"It looks like the MCL orders were being rejected due to a 2-day expiry block placed on all commodities. Since MCL is cash-settled, we have removed this restriction, and you should be able to trade it freely now."
John, Could Support or a Teton-based Broker advise what happens when an open position on a cash-settled commodity (like MCL) is not settled (i.e. closed out) by expiration? Thanks in advance. |
| [2023-02-17 23:02:18] |
| Sierra_Chart Engineering - Posts: 19859 |
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You need to ask your broker this question to determine their procedure to handle list.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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