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Direct MessagesDate/Time: Thu, 25 Apr 2024 05:22:08 +0000
upgrade to live data
View Count: 219
| [2023-02-07 15:49:29] |
| jlove123 - Posts: 2 |
|
Hi there, hope you guys are well, i recently paid for 6 months up front for sierra package level 5 with delayed data, if i was to upgrade to 11 - Advanced + Denali Data Feed am i able to put the remaining months moneys to that, as i think i've only had it less than a month? Many thanks for any help in advance |
| [2023-02-07 17:53:17] |
| John - SC Support - Posts: 31098 |
|
Whenever you change your package we do not charge your account or give a refund, rather we change the remaining Usage Time by adjusting the number of days up or down depending on the difference in the package prices. For example, if you move to a more expensive package, then your Usage Time will decrease and vice versa. Follow these instructions to change your package: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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