Support Board
Date/Time: Tue, 04 Nov 2025 05:15:50 +0000
Data connection and Bitdefender
View Count: 519
| [2023-02-03 00:53:07] |
| BruceWilson - Posts: 15 |
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My data ceased to update today (2023-02-02 18:59 NYT) and after viewing support information regarding data connection issues I have: 1. Turned my Firewall off (Bitdefender) 2. Redownloaded latest version of Sierra Chart (2479) 3. Attempted a Delete and Download Data operation (failed) 4. Sent a Message Log to Support Are you able to advise next course of action please? Thank you BW |
Private File Attachment Deleted. |
| [2023-02-03 01:15:55] |
| Sierra_Chart Engineering - Posts: 21298 |
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If you are referring to Forex and CFD data, we are working to resolve the issue now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-03 01:35:47] |
| Sierra_Chart Engineering - Posts: 21298 |
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This issue is now resolved. Follow the instructions here to download missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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