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Date/Time: Thu, 29 Feb 2024 17:33:23 +0000



Studies not working

View Count: 267

[2023-01-30 18:57:31]
User414368 - Posts: 3
Hi,

Every time I close sierra chart and reopen it all my studies disappear and I cannot add them anymore due to some error message (screenshot attached). The only way to solve this problem is to uninstall and reinstall SC completely. I do not want to uninstall and reinstall SC every time as I lose all my chartbooks.

Best regards,
J.
imagestudies not working.png / V - Attached On 2023-01-30 18:57:27 UTC - Size: 131.5 KB - 58 views
[2023-01-30 22:29:21]
John - SC Support - Posts: 29514
Your AntiVirus software (or something) is removing the file named SierraChartStudies_64.dll. You need to tell the AntiVirus software that the file is not dangerous and needs to be left alone.

Also, you do not need to delete and re-install Sierra Chart. Just perform an update to the same version you are on and the installer will put that file back in place.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-01-30 22:29:35
[2023-02-02 20:12:41]
User414368 - Posts: 3
My Antivirus software has been disabled and I still have the issue.
[2023-02-02 23:18:39]
John - SC Support - Posts: 29514
Either something is deleting that file, or somehow the permissions for the file are not allowing you to access it. We can not say what or why this occurring, as it is something outside of Sierra Chart that is doing this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-02-04 15:55:15]
User414368 - Posts: 3
Dear SC support team,

I would like to cancel my subscription and all related live data etc… completely and with immediate effect.

I also ask for a refund as SC never worked.

Best regards
[2023-02-06 17:00:28]
John - SC Support - Posts: 29514
We have set your account to not renew, therefore it will be Expired after February 16, 2023 when your current subscription ends.

To get a refund of the funds in your account, please post to the Account Support Tickets at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets

Also, please refer to our Refund Policy here:
Sierra Chart Purchase and License Information: Refunds
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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