Home >> Support Board

Support Board

Date/Time: Tue, 04 Nov 2025 12:36:17 +0000

How to Post a Message for Support

how can i convert a file for sierra

View Count: 667

[2023-01-12 19:25:03] #1 [Go To First Post]
User994719 - Posts: 21
I get an error message saying 'file not compatible' its a chartbook i want to add. Any ideas? Thank you

[2023-01-12 21:37:19] #2 [Go To First Post]
John - SC Support - Posts: 42737
Refer to the following: Chartbooks (Workspaces): Opening Older Chartbooks For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-13 07:47:11] #3 [Go To First Post]
User994719 - Posts: 21
Tried to install previous verion but still not compatible.

[2023-01-13 17:11:06] #4 [Go To First Post]
John - SC Support - Posts: 42737
Please attach the file to this thread and we will take a look. Follow these instructions: Support Board Posting Information: Attaching a File (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-13 19:52:02] #5 [Go To First Post]
User994719 - Posts: 21
File attached


Attachment Deleted. Private File Private File

[2023-01-13 19:55:33] #6 [Go To First Post]
User994719 - Posts: 21
File attached


Private File Attachment Deleted. G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2023-01-13 19:55:11 UTC - Size: 276.18 KB - 176 views

[2023-01-13 20:01:02] #7 [Go To First Post]
User994719 - Posts: 21
File attached


Private File Private File

[2023-01-13 20:01:26] #8 [Go To First Post]
User994719 - Posts: 21
File attached


Private File

[2023-01-13 21:45:57] #9 [Go To First Post]
John - SC Support - Posts: 42737
Attached are your updated chartbooks. Note that you had multiples of a couple of the chartbooks attached. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing


G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2023-01-13 21:45:38 UTC - Size: 20.57 KB - 735 views G7FXPROFOOTPRINTCHARTBOOK-200409-002540.Cht - Attached On 2023-01-13 21:45:43 UTC - Size: 44.09 KB - 834 views G7FXSTAGE2FINALCHARTBOOKESONLY-200608-010527.Cht - Attached On 2023-01-13 21:45:47 UTC - Size: 35.48 KB - 159 views G7FXSTAGE2WKLYVWAPPROFILECHARTBOOK-200608-011835.Cht - Attached On 2023-01-13 21:45:52 UTC - Size: 45.93 KB - 292 views

[2023-01-13 22:27:20] #10 [Go To First Post]
User994719 - Posts: 21
Thank you so much for your help

To post a message in this thread, you need to log in with your Sierra Chart account: