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Date/Time: Wed, 12 Aug 2020 15:32:17 +0000



Received error message for YM and NQ that no longer exist

[2014-06-02 22:45:36]
User428971 - Posts: 26 | Ending Date: 2016-02-01 [Expired]
Hello, my broker changed to CQG. I know all the symbols have changed, which I have updated, but for some reason every time I open Sierra Charts it looks for YM and NQ. I looked through all my chart books but could not find any such chart anymore. So I deleted ALL of my chart books, restarted Sierra Charts and still, without any chart books existing, the Message Log looks for YM and NQ. Here is my Log. Thank you.

Software version: 1132 | 2014-06-02 18:35:47
Enabled for: Advanced Features. | 2014-06-02 18:35:47
Enabled for: Sierra Chart Historical Data Service. | 2014-06-02 18:35:47
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-06-02 18:35:47
Active service: Iron Beam | 2014-06-02 18:35:47
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-06-02 18:35:47
2014-06-02 18:35:47 Local computer clock time | 2014-06-02 18:35:47
2014-06-02 22:35:47 GMT time | 2014-06-02 18:35:47
2014-06-02 18:35:47 Time zone adjusted time | 2014-06-02 18:35:47
Time difference to server time: 3 seconds. | 2014-06-02 18:35:47
Program path: C:\SierraChart2\ | 2014-06-02 18:35:47
Data Files path: C:\SierraChart2\Data\ | 2014-06-02 18:35:47
OS Version Number: 6.2 | 2014-06-02 18:35:47

Checking for new symbol settings for cqg | 2014-06-02 18:35:47
Requesting symbol settings for cqg. Overwrite = on. | 2014-06-02 18:35:47
Symbol settings received. | 2014-06-02 18:35:48
Processed received symbol settings | 2014-06-02 18:35:48

Iron Beam FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-06-02 18:35:52
Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-06-02 18:35:52
The network socket is connected. | 2014-06-02 18:35:52
Iron Beam FIX: Sending the Logon message. | 2014-06-02 18:35:52
Iron Beam: Connected to trading server. | 2014-06-02 18:35:52
Iron Beam: Connecting to market data server. | 2014-06-02 18:35:52
Connecting to websocket server. | 2014-06-02 18:35:52
Resolved address api.cqg.com to IP 208.48.16.34 | 2014-06-02 18:35:52
The network socket is connected. | 2014-06-02 18:35:52
Starting SSL connection on the socket. | 2014-06-02 18:35:52
SSL socket is connected. | 2014-06-02 18:35:52
Opening websocket. | 2014-06-02 18:35:52
Sending websocket handshake. | 2014-06-02 18:35:52
Received websocket handshake acknowledgment. | 2014-06-02 18:35:52
TRANSPORT OPEN | 2014-06-02 18:35:52
Iron Beam: Websocket connected. | 2014-06-02 18:35:52
Iron Beam: Sending market data logon message. | 2014-06-02 18:35:52
Iron Beam: Logon successful. | 2014-06-02 18:35:52
Iron Beam: Market data session connected. | 2014-06-02 18:35:52
Iron Beam - Starting real-time market data updates for: YM | 2014-06-02 18:35:52
Iron Beam: Sending symbol resolution request for YM | 2014-06-02 18:35:52
Iron Beam - Starting real-time market data updates for: YM-201403-CME | 2014-06-02 18:35:53
Iron Beam: Sending symbol resolution request for YM-201403-CME | 2014-06-02 18:35:53
Iron Beam - Starting real-time market data updates for: NQ-201403-CME | 2014-06-02 18:35:53
Iron Beam: Sending symbol resolution request for NQ-201403-CME | 2014-06-02 18:35:53
HD Request # 2 - Downloading Intraday chart data for YM to the file YM.scid. Service: ironbeam | 2014-06-02 18:35:53
HD Request # 2 - Download start Date-Time: 2013-11-28 17:35:53.0 | 2014-06-02 18:35:53
HD Request # 2 - Using server: ironbeam.sierracharts.com port 10149 | 2014-06-02 18:35:53
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-06-02 18:35:53
Symbol Error - YM is unknown, unavailable, or improperly formatted. Exact match not found for symbol YM | 2014-06-02 18:35:53
The network socket is connected. | 2014-06-02 18:35:53
HD Request # 2 - Sending historical data logon request message. | 2014-06-02 18:35:53
Symbol Error - YM-201403-CME is unknown, unavailable, or improperly formatted. Requested symbol not found. | 2014-06-02 18:35:53
Symbol Error - NQ-201403-CME is unknown, unavailable, or improperly formatted. Requested symbol not found. | 2014-06-02 18:35:53
HD Request # 2 - Requesting Intraday data. Start Date-Time: 2013-11-28 17:35:53. Record interval: 1 . Symbol: YM | 2014-06-02 18:35:53
Socket has been shutdown and closed. | 2014-06-02 18:35:53
HD Request # 2 - Error downloading historical Intraday data for YM. Historical data file not available for symbol. | 2014-06-02 18:35:53
The network socket for historical data has been closed. | 2014-06-02 18:35:53
HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YM | 2014-06-02 18:35:53
HD Request # 2 - Intraday download COMPLETE for YM. Completion time: 0s | 2014-06-02 18:35:53
Real-time Intraday chart data file updates started for YM | 2014-06-02 18:35:53


[2014-06-02 22:55:40]
Sierra Chart Engineering - Posts: 88536 | Ending Date: 2021-04-05
Make sure you remove the symbols from: Global Settings >> Intraday File Update List.

And remove the symbols from: Window >> Show/Hide Alert Manager>> Symbol Alerts
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2014-06-02 22:55:54
[2014-06-03 02:56:46]
User428971 - Posts: 26 | Ending Date: 2016-02-01 [Expired]
Thank you, I think that did the trick.

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