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Date/Time: Fri, 07 Aug 2020 03:24:00 +0000



Cant download stock data with real time US stocks feed

[2014-06-02 19:03:27]
corbeste - Posts: 74 | Ending Date: 2015-11-27 [Expired]
I recently subscribed to US stock data feed, and its not working.

Message log when opening new "MSFT" chart:

Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChartStocks\Data\MSFT.scid | 2014-06-02 14:01:12
SC Exchange Data - Starting real-time market data updates for: MSFT. ID: 25 | 2014-06-02 14:01:13
SC Exchange Data: Subscribing to market data in the service client is not supported. Symbol: MSFT | 2014-06-02 14:01:13
HD Request # 26 - Downloading Intraday chart data for MSFT to the file MSFT.scid. Service: scbcd | 2014-06-02 14:01:13
Compressing file: C:\SierraChartStocks\Data\MSFT.scid. This may take a while... | 2014-06-02 14:01:13
HD Request # 26 - Download start Date-Time: 2014-05-03 14:01:13.0 | 2014-06-02 14:01:13
HD Request # 26 - Using server: scdf2.sierracharts.com port 10149 | 2014-06-02 14:01:13
Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-06-02 14:01:13
The network socket is connected. | 2014-06-02 14:01:13
HD Request # 26 - Sending historical data logon request message. | 2014-06-02 14:01:13
Socket has been shutdown and closed. | 2014-06-02 14:01:13
HD Request # 26 - Error downloading historical Intraday data for MSFT. Historical data logon error: Invalid/missing data for service code: scbcd | 2014-06-02 14:01:13
The network socket for historical data has been closed. | 2014-06-02 14:01:13
HD Request # 26 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for MSFT | 2014-06-02 14:01:13
HD Request # 26 - Intraday download COMPLETE for MSFT. Completion time: 0s | 2014-06-02 14:01:13
Real-time Intraday chart data file updates started for MSFT | 2014-06-02 14:01:13


[2014-06-02 20:48:11]
Sierra Chart Engineering - Posts: 88410 | Ending Date: 2021-04-05
This indicates you do not have the updated Symbol Settings. Update the Symbol Settings as explained here:
http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
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