Login Page - Create Account

Support Board

Date/Time: Fri, 07 Aug 2020 10:04:03 +0000

Data Problems

[2014-06-02 17:42:57]
gmorgan111 - Posts: 105 | Ending Date: 2020-10-09

When I turned on my charting this morning I noticed that I had no data from 5/30 at 16:00 until 6/1 at 17:00. I also did not have any cumulative delta bars from 5/30 16:00 until I turned on my sierra charts this morning.
Can you tell me why this happened. I have not had this problem before. I reloaded all charts and still the same problem

[2014-06-02 17:53:48]
Sierra Chart Engineering - Posts: 88421 | Ending Date: 2021-04-05

You were subscribing to the Sierra Chart Exchange Data Feed, but that did not automatically renew due to an insufficient Additional Services Balance at the start of this month.

You can add money to the Additional Services Balance and reactivate the data feed here:

Be sure to press the Add/Remove Exchanges button to activate the CME exchange.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

To post a message in this thread, you need to login with your Sierra Chart account:


Login Page - Create Account