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Date/Time: Thu, 28 Mar 2024 17:35:40 +0000



Connection Error

View Count: 200

[2023-01-04 21:01:17]
User169391 - Posts: 55
Hi, Am receiving the following error message when trying to connect.

FXCM Live Trading (Standard) - DTC | Connecting to FXCM Australia server | 2023-01-05 07:58:35.081
FXCM Live Trading (Standard) - DTC | Connecting to the server fxcmtrading.sierracharts.com. Port 11151 | 2023-01-05 07:58:35.081
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-01-05 07:58:35.081
DTC Client socket (1) | New receive buffer size: 5242880 | 2023-01-05 07:58:35.082
DTC Client socket (1) | Connecting to IP: 162.251.232.237. | 2023-01-05 07:58:35.082
DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-01-05 07:58:56.115 *
DTC Client socket (1) | CloseSocket call. | 2023-01-05 07:58:56.115
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-01-05 07:58:56.115
Select 'File >> Disconnect' to prevent further connection attempts. | 2023-01-05 07:58:56.115
DTC Client socket (1) | Closed. | 2023-01-05 07:58:56.115
DTC Client socket (0) | CloseSocket call. | 2023-01-05 07:58:56.130
FXCM Live Trading (Standard) - DTC | Disconnected. | 2023-01-05 07:58:56.130
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-01-05 07:58:56.130

Thanks
[2023-01-05 17:31:20]
John - SC Support - Posts: 30428
Refer to the following:
Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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