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Date/Time: Tue, 23 Apr 2024 02:34:48 +0000



SC simply crashes

View Count: 491

[2023-01-04 08:51:33]
User437588 - Posts: 56
Hello

in the last 2 days Sierra Chart and reason crashed.
I was using drawing tools and all of a sudden SC froze. What surprises me this has never happened before, I use SC for very many years.

Furthermore, SC is still running in safe mode on my computer? The one chartbook can only be opened in this mode!

Where can be the problems with both questions?
[2023-01-04 12:18:57]
Sierra_Chart Engineering - Posts: 14050
Do you know if you are using the OpenGL option in Sierra Chart for chart graphics?

When this occurs, does the operating system display any error message when this occurs? Or does Sierra Chart just simply disappear?

Go to your Sierra Chart installation folder and do you see a CrashDump folder with files generated there when this occurs?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-04 14:16:18]
User437588 - Posts: 56
To
1. no I can not say that.

2. it comes the message the program does not respond please wait, then SC simply disappears.

3. yes there is a folder since today. Do you want me to send you the data?
[2023-01-04 19:00:10]
Sierra_Chart Engineering - Posts: 14050
We will get back to you with specific instructions and a new version to troubleshoot the issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-10 17:37:18]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay.

We have a new version for you to use that will enable us to determine the reason for the problem. We have to prepare for this in advance to debug a problem like this.

Update to prerelease 2463. Instructions:

Software Download: Fast Update

When running that version, when an abnormal shutdown occurs, we will need the crash dump file generated at that time. This will be in the CrashDump folder.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-01-10 17:41:04
[2023-01-11 04:35:45]
Sierra Chart Engineering - Posts: 104368
We need you to run specifically version 2463. Follow these specific instructions to get that specific version:
Software Download: Full Control Rollback Procedure
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-01-11 04:35:55
[2023-01-30 15:33:42]
User437588 - Posts: 56
Hallo

Heute ist SC einfach abgestürzt.

Anbei der Crash Report.
[2023-01-30 21:54:08]
John - SC Support - Posts: 31027
There is no file attached. Be sure to attach the file in the CrashReports folder under the main Sierra Chart installation folder. If there is more than one, then we just need the most recent file.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-31 08:42:47]
User437588 - Posts: 56
Hallo

Das würde ich gerne tun. Die einzelne Datei ist aber 1,7GB groß!

Soll ich sie dennoch hochladen?
[2023-01-31 15:33:41]
John - SC Support - Posts: 31027
Do you have access to a way that you can upload the file and grant us access such as Google Drive, One Drive or something similar?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-02-07 07:25:39]
User437588 - Posts: 56
Hallo

Ja klar. Ich habe die Datei bei one Drive hochgeladen. wir geht es jetzt weiter?
[2023-02-07 15:56:36]
John - SC Support - Posts: 31027
From Google Translate:
Hello
Yes of course. I uploaded the file to oneDrive. how do we continue now?

Please share the file on OneDrive with us by sending the link to share the file to support@sierrachart.com.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-02-09 07:51:50]
User437588 - Posts: 56
Den Link habe ich versendet.
[2023-02-09 15:42:48]
John - SC Support - Posts: 31027
We have downloaded the file and will look it over.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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