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Date/Time: Sat, 13 Apr 2024 10:39:19 +0000



got delayed data but I have package 10

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[2022-12-30 09:27:01]
User562957 - Posts: 58
Hello supportteam,

I want to trade next week and I´m on package 10 but when I look in my chart I still see delayed data feed. I only trade the eurex (eurostoxx)...

can you see whats wrong with my account ?
[2022-12-30 15:36:20]
John - SC Support - Posts: 30833
You have not activated the EUREX exchange in order to get the data. You can activate the exchange at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX#Exchanges

Just keep in mind that the exchanges are NOT pro-rated, so if you activate the exchange today (December 30, 2022) you will pay the full amount for the data for 2 days (1 day of actual trading data) and then pay the full amount on January 1, 2023 for the month of January. Therefore, we recommend waiting until Monday morning before activating the exchange.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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