Home >> Support Board

Support Board

Date/Time: Tue, 23 Apr 2024 13:00:58 +0000

How to Post a Message for Support

Reconnection attempt after several months of absence

View Count: 426

[2022-12-29 10:17:23] #1 [Go To First Post]
User455650 - Posts: 2
(with google translate) Hello, After several months of absence, I try to reconnect to my account. :,-( I follow the eurex (DAX30 or STOXX 50) with CQG for the feed and the AMP futures for the broker. I saw that there had been a change during the year 2022 on data flows but, despite a lot of lost time, I can't find access to my trading interface. In PJ, the messages displayed on the screen. (this is the same for the March 2023 contracts, in particular the message in red). Can you help me by telling me the procedure to follow in the software (the part of the menu?) or the procedure to follow outside the software (change of flow, broker, or other). Simply orient me so that I understand the structure of the problem. Sorry for this request which is probably the thousandth for you. I tried to understand but the complexity of IT and trading combined, all in a foreign language, made it very difficult for me. Thank you Best regards. Patrick Morin


SIERRA CHART message.jpg / V - Attached On 2022-12-29 10:13:28 UTC - Size: 122.12 KB - 56 views

[2022-12-29 15:56:23] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14052
For real-time and historical EUREX data when using CQG activate the EUREX exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX You do not have to pay any EUREX exchange fees through your broker. Cancel those. You just pay the EUREX exchange fee through Sierra Chart only. Once the exchange is active. Restart Sierra Chart and: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. You also need to roll over the symbol in your charts to the current futures contract: Changing to a New Futures Contract Month Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-29 15:57:39

[2022-12-29 17:28:35] #3 [Go To First Post]
User90125 - Posts: 715
Would a Teton user thru Stage 5 be able to connect and trade with this Denali Eurex feed?

[2022-12-29 18:28:23] #4 [Go To First Post]
John - SC Support - Posts: 31027
The Teton Order Routing Service only works for the CME Group exchange. But, you can still use Stage 5 to trade EUREX by having them set your account to use CQG for EUREX. If you also want to trade the CME Group using the Teton Order Routing Service, then you would have two separate accounts, one for the CME Group with the Teton Order Routing Service and the other for the EUREX with CQG. You would then want to have two different installations of Sierra Chart in order to keep the two accounts separate. Refer to the following: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-03 23:44:32] #5 [Go To First Post]
User90125 - Posts: 715
Is it possible to have more than one broker on the CME Teton Drder Routing Service in the same Sierra Chart account?

[2023-01-04 19:47:52] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14052
Yes this is no problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-04 19:48:11

[2023-01-06 01:36:44] #7 [Go To First Post]
User90125 - Posts: 715
Would I be able to use the second broker in another instance concurrently?

[2023-01-06 05:06:43] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 14052
Yes, should not be any problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: