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Date/Time: Fri, 29 Mar 2024 10:48:45 +0000



Chart is not updated automatically F.US.HSIF23

View Count: 300

[2022-12-23 17:29:00]
User994888 - Posts: 14
I guess "Symbol Error - F.US.HSIF23 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2022-12-24 01:03:10.705" is cause. The symbol error. I have tried 'translate symbol to current service". It does not help. Pls share what I can fix it.


The following is message log

=============================
CQG WebAPI | Connecting to server api.cqg.com | 2022-12-24 01:03:08.429
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-12-24 01:03:08.429
CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2022-12-24 01:03:08.431
CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2022-12-24 01:03:08.431
CQG WebSocket socket (3) | Connecting to IP: 118.201.11.218. | 2022-12-24 01:03:08.431
CQG WebSocket | Opening WebSocket. | 2022-12-24 01:03:08.480
CQG WebSocket | Sending WebSocket handshake. | 2022-12-24 01:03:08.480
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-12-24 01:03:08.633
CQG WebSocket | Server header | Connection: upgrade | 2022-12-24 01:03:08.633
CQG WebSocket | Server header | Sec-WebSocket-Accept: JKZ0qJjytU/EYjGFlAu+hJGJsvs= | 2022-12-24 01:03:08.633
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-12-24 01:03:08.633
CQG WebSocket | Server header | Upgrade: websocket | 2022-12-24 01:03:08.633
CQG WebSocket | Server header | | 2022-12-24 01:03:08.633
CQG WebSocket | Web socket state is now open. | 2022-12-24 01:03:08.633
CQG WebAPI | WebSocket connected. | 2022-12-24 01:03:08.633
CQG WebAPI | Sending market data logon message. | 2022-12-24 01:03:08.633
CQG WebAPI | Base Time: 2022-12-18T07:15:40. 2022-12-18 07:15:40 | 2022-12-24 01:03:08.899
CQG WebAPI | Logon successful. Session Token = udEQkJ6OWzLBl2sxS7lanRM85/v/wV297VndTIJtKVgLn/AR//xMZ8Xqjtj+F77Is2MJ8CtB8oS | 2022-12-24 01:03:08.899
CQG WebAPI | Connected to server complete. | 2022-12-24 01:03:08.899
Triggering next historical data download in queue. | 2022-12-24 01:03:08.900
Triggering next historical data download in queue. | 2022-12-24 01:03:08.900
Triggering next historical data download in queue. | 2022-12-24 01:03:08.900
Triggering next historical data download in queue. | 2022-12-24 01:03:08.900
Updated verified funded futures trading account ending date to: 2023-01-22 17:03:08 | 2022-12-24 01:03:08.900
CQG WebAPI | Sending Trade Accounts request message. | 2022-12-24 01:03:08.901
No download requests in the queue to start downloads for. | 2022-12-24 01:03:08.901
No download requests in the queue to start downloads for. | 2022-12-24 01:03:08.901
No download requests in the queue to start downloads for. | 2022-12-24 01:03:08.901
No download requests in the queue to start downloads for. | 2022-12-24 01:03:08.901
CQG WebAPI | Brokerage name: AMP. Account Name: 157115 | 2022-12-24 01:03:08.993
Updated verified funded futures trading account ending date to: 2023-01-22 17:03:08 | 2022-12-24 01:03:08.993
CQG WebAPI | Sending collateral subscribe request. | 2022-12-24 01:03:08.993
CQG WebAPI | Sending positions subscribe request. RequestID: 295486 | 2022-12-24 01:03:09.139
CQG WebAPI | Sending orders subscribe request. RequestID: 295487 | 2022-12-24 01:03:09.139
Mapping F.US.HSIF23 to HSF23. Service code: HongKongFutures.Exchange | 2022-12-24 01:03:09.240
Using symbol data fast lookup vector | 2022-12-24 01:03:09.240
SC Data - All Services | Starting real-time market data updates for: F.US.HSIF23 (HSF23). ID: 1 Service code: HongKongFutures.Exchange | 2022-12-24 01:03:09.240
SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2022-12-24 01:03:09.240
CQG WebAPI | Sending symbol resolution request for F.US.HSIF23. ID: 295488 | 2022-12-24 01:03:09.240
SC Data - All Services | Requesting security definition data for: F.US.HSIF23 (HSF23). ID: 1 | 2022-12-24 01:03:09.241
Added historical Intraday data request for F.US.HSIF23 to the queue. | 2022-12-24 01:03:09.241
Intraday data recording state for symbol F.US.HSIF23 is set to download 'Pending'. | 2022-12-24 01:03:09.241
Triggering next historical data download in queue. | 2022-12-24 01:03:09.241
DTC Client socket (4) | Creating socket. | 2022-12-24 01:03:09.241
DTC Client socket (4) | New receive buffer size: 5242880 | 2022-12-24 01:03:09.241
DTC Client socket (4) | Connecting to IP: 8.18.161.135. | 2022-12-24 01:03:09.241
Delaying start of download for F.US.HSIF23. | 2022-12-24 01:03:09.249
CQG WebAPI | Received symbol resolution report for symbol F.US.HSIF23. Search Symbol: F.US.HSIF23. Request ID: 295488. Contract ID: 1. | 2022-12-24 01:03:09.286
SC Data - All Services | Network connection to server complete. | 2022-12-24 01:03:09.445
SC Data - All Services | Starting socket receive thread. | 2022-12-24 01:03:09.445
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-24 01:03:09.446
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-24 01:03:09.671
SC Data - All Services | Sending logon request message. | 2022-12-24 01:03:09.671
SC Data - All Services | Received logon response. | 2022-12-24 01:03:10.421
SC Data - All Services | Server Name: SC Realtime Server. | 2022-12-24 01:03:10.421
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-24 01:03:10.421
SC Data - All Services | Successfully connected. | 2022-12-24 01:03:10.421
SC Data - All Services | Trading is not supported. | 2022-12-24 01:03:10.421
SC Data - All Services | Restarting real-time data updates for symbol: F.US.HSIF23 -> HSF23 | 2022-12-24 01:03:10.421
Symbol Error - F.US.HSIF23 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2022-12-24 01:03:10.705
SC Data - All Services | Received security definition for symbol F.US.HSIF23 | 2022-12-24 01:03:10.705
HD Request # 4 | Downloading Intraday chart data for F.US.HSIF23 to the file F.US.HSIF23.scid. Service: HongKongFutures.Exchange | 2022-12-24 01:03:10.843
HD Request # 4 | Download start date-time: 2022-12-24 00:47:03.000000. File last date-time: 2022-12-24 00:47:03.095000 | 2022-12-24 01:03:10.844
HD Request # 4 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2022-12-24 01:03:10.845
Socket (5) | Creating socket. | 2022-12-24 01:03:10.846
Socket (5) | New receive buffer size: 5242880 | 2022-12-24 01:03:10.846
Socket (5) | Connecting to IP: 8.18.161.135. | 2022-12-24 01:03:10.846
HD Request # 4 | Setting DTC encoding to Binary VLS | 2022-12-24 01:03:11.256
HD Request # 4 | Sending historical data logon request message. | 2022-12-24 01:03:11.256
HD Request # 4 | Requesting Intraday data. Start date-time: 2022-12-24 00:47:03. Record interval: 0. Symbol: HSF23 | 2022-12-24 01:03:11.910
HD Request # 4 | Decompressing data. | 2022-12-24 01:03:12.115
HD Request # 4 | Receiving Intraday data for F.US.HSIF23 starting at 2022-12-24 00:47:03.095000 | 2022-12-24 01:03:12.115
Socket (5) | CloseSocket call. | 2022-12-24 01:03:12.116
Socket (5) | Shutdown started. Waiting for graceful close. | 2022-12-24 01:03:12.116
Historical data download thread signaled to stop. | 2022-12-24 01:03:12.116
HD Request # 4 | Timestamp of first Intraday data file record written: 2022-12-24 00:47:33.525000. | 2022-12-24 01:03:12.116
HD Request # 4 | Received 3 Intraday data records from 2022-12-24 00:47:03.095000 to 2022-12-24 00:47:58.264000 (55.2 seconds) and wrote 2 records for F.US.HSIF23 | 2022-12-24 01:03:12.116
HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2022-12-23 16:47:58.264000 | 2022-12-24 01:03:12.118
HD Request # 4 | Completion time: 2s. | 2022-12-24 01:03:12.118
HD Request # 4 | Intraday data download complete for F.US.HSIF23. Unique request ID: 4 | 2022-12-24 01:03:12.118
Removing historical data download ID 4. | 2022-12-24 01:03:12.118
Real-time Intraday chart data file updates started for F.US.HSIF23 | 2022-12-24 01:03:12.118
Intraday chart data file opened for F.US.HSIF23 | 2022-12-24 01:03:12.118
HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-12-24 01:03:12.118

Triggering next historical data download in queue. | 2022-12-24 01:03:12.118
No download requests in the queue to start downloads for. | 2022-12-24 01:03:12.118
Socket (5) | Socket gracefully closed by remote side. | 2022-12-24 01:03:12.322
Socket (5) | Closed. | 2022-12-24 01:03:12.322
CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-12-24 01:04:16.047
CQG WebSocket socket (1) | Closed. | 2022-12-24 01:04:16.047
CQG WebSocket socket (1) | Deleting network socket now after delay. | 2022-12-24 01:04:46.051
CQG WebSocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-12-24 01:05:16.052
CQG WebSocket socket (2) | Closed. | 2022-12-24 01:05:16.052
CQG WebSocket socket (2) | Deleting network socket now after delay. | 2022-12-24 01:05:46.061
CQG WebAPI | Received LoggedOff message. Reason: Your session was closed due to a concurrent session. | 2022-12-24 01:12:41.542
Connection to the external service has been lost. | 2022-12-24 01:12:41.542
CQG WebAPI | Sending Web API Logoff message. | 2022-12-24 01:12:41.575
CQG WebSocket socket (3) | CloseSocket call. | 2022-12-24 01:12:41.575
CQG WebSocket | WebSocket closed. | 2022-12-24 01:12:41.575
CQG WebAPI | WebSocket closed. | 2022-12-24 01:12:41.575
CQG WebAPI | Disconnected. | 2022-12-24 01:12:41.575
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-24 01:12:41.575
CQG WebSocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-12-24 01:12:41.575
CQG WebSocket socket (3) | Write has completed. Shutdown being performed. | 2022-12-24 01:12:41.615
CQG WebSocket socket (3) | Shutdown started. Waiting for graceful close. | 2022-12-24 01:12:41.615

CQG WebAPI | Connecting to server api.cqg.com | 2022-12-24 01:12:43.570
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-12-24 01:12:43.570
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-12-24 01:12:43.577
CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-12-24 01:12:43.578
CQG WebSocket socket (1) | Connecting to IP: 118.201.11.218. | 2022-12-24 01:12:43.578
CQG WebSocket | Opening WebSocket. | 2022-12-24 01:12:43.620
CQG WebSocket | Sending WebSocket handshake. | 2022-12-24 01:12:43.620
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-12-24 01:12:43.752
CQG WebSocket | Server header | Connection: upgrade | 2022-12-24 01:12:43.752
CQG WebSocket | Server header | Sec-WebSocket-Accept: d08NkvnIXbACmparzjk4JLCLQoM= | 2022-12-24 01:12:43.752
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-12-24 01:12:43.752
CQG WebSocket | Server header | Upgrade: websocket | 2022-12-24 01:12:43.752
CQG WebSocket | Server header | | 2022-12-24 01:12:43.752
CQG WebSocket | Web socket state is now open. | 2022-12-24 01:12:43.752
CQG WebAPI | WebSocket connected. | 2022-12-24 01:12:43.752
CQG WebAPI | Sending market data logon message. | 2022-12-24 01:12:43.752
CQG WebAPI | Base Time: 2022-12-18T07:15:40. 2022-12-18 07:15:40 | 2022-12-24 01:12:44.021
CQG WebAPI | Logon successful. Session Token = SNfHCk+TEyjWr+wmp8RMzcUVA6yFlJPc1296dV8Ptaw68DgEzIlEtWom8Ra8Ex6mApDMwru+RVK | 2022-12-24 01:12:44.021
CQG WebAPI | Connected to server complete. | 2022-12-24 01:12:44.021
SC Data - All Services | Waiting for socket receive thread to end | 2022-12-24 01:12:44.021
DTC Client socket (4) | CloseSocket call. | 2022-12-24 01:12:44.022
DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2022-12-24 01:12:44.022
SC Data - All Services | Disconnected from the server. | 2022-12-24 01:12:44.022
Triggering next historical data download in queue. | 2022-12-24 01:12:44.023
Triggering next historical data download in queue. | 2022-12-24 01:12:44.023
Triggering next historical data download in queue. | 2022-12-24 01:12:44.023
Triggering next historical data download in queue. | 2022-12-24 01:12:44.023
Updated verified funded futures trading account ending date to: 2023-01-22 17:12:44 | 2022-12-24 01:12:44.023
CQG WebAPI | Sending Trade Accounts request message. | 2022-12-24 01:12:44.023
No download requests in the queue to start downloads for. | 2022-12-24 01:12:44.023
No download requests in the queue to start downloads for. | 2022-12-24 01:12:44.023
No download requests in the queue to start downloads for. | 2022-12-24 01:12:44.023
No download requests in the queue to start downloads for. | 2022-12-24 01:12:44.023
CQG WebAPI | Brokerage name: AMP. Account Name: 157115 | 2022-12-24 01:12:44.115
Updated verified funded futures trading account ending date to: 2023-01-22 17:12:44 | 2022-12-24 01:12:44.115
CQG WebAPI | Sending collateral subscribe request. | 2022-12-24 01:12:44.115
Mapping F.US.HSIF23 to HSF23. Service code: HongKongFutures.Exchange | 2022-12-24 01:12:44.152
Using symbol data fast lookup vector | 2022-12-24 01:12:44.152
SC Data - All Services | Starting real-time market data updates for: F.US.HSIF23 (HSF23). ID: 1 Service code: HongKongFutures.Exchange | 2022-12-24 01:12:44.152
SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2022-12-24 01:12:44.152
CQG WebAPI | Sending symbol resolution request for F.US.HSIF23. ID: 295491 | 2022-12-24 01:12:44.152
SC Data - All Services | Requesting security definition data for: F.US.HSIF23 (HSF23). ID: 1 | 2022-12-24 01:12:44.152
Added historical Intraday data request for F.US.HSIF23 to the queue. | 2022-12-24 01:12:44.152
Intraday data recording state for symbol F.US.HSIF23 is set to download 'Pending'. | 2022-12-24 01:12:44.152
Triggering next historical data download in queue. | 2022-12-24 01:12:44.152
Delaying start of download for F.US.HSIF23. | 2022-12-24 01:12:44.157
DTC Client socket (2) | Creating socket. | 2022-12-24 01:12:44.160
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-24 01:12:44.160
DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2022-12-24 01:12:44.160
CQG WebAPI | Received symbol resolution report for symbol F.US.HSIF23. Search Symbol: F.US.HSIF23. Request ID: 295491. Contract ID: 1. | 2022-12-24 01:12:44.216
DTC Client socket (4) | Socket gracefully closed by remote side. | 2022-12-24 01:12:44.222
DTC Client socket (4) | Closed. | 2022-12-24 01:12:44.222
CQG WebAPI | Sending positions subscribe request. RequestID: 295492 | 2022-12-24 01:12:44.275
CQG WebAPI | Sending orders subscribe request. RequestID: 295493 | 2022-12-24 01:12:44.275
SC Data - All Services | Network connection to server complete. | 2022-12-24 01:12:44.361
SC Data - All Services | Starting socket receive thread. | 2022-12-24 01:12:44.361
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-24 01:12:44.361
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-24 01:12:44.572
SC Data - All Services | Sending logon request message. | 2022-12-24 01:12:44.572
SC Data - All Services | Received logon response. | 2022-12-24 01:12:45.321
SC Data - All Services | Server Name: SC Realtime Server. | 2022-12-24 01:12:45.321
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-24 01:12:45.321
SC Data - All Services | Successfully connected. | 2022-12-24 01:12:45.321
SC Data - All Services | Trading is not supported. | 2022-12-24 01:12:45.321
SC Data - All Services | Restarting real-time data updates for symbol: F.US.HSIF23 -> HSF23 | 2022-12-24 01:12:45.321
Symbol Error - F.US.HSIF23 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2022-12-24 01:12:45.600
SC Data - All Services | Received security definition for symbol F.US.HSIF23 | 2022-12-24 01:12:45.601
HD Request # 5 | Downloading Intraday chart data for F.US.HSIF23 to the file F.US.HSIF23.scid. Service: HongKongFutures.Exchange | 2022-12-24 01:12:46.461
HD Request # 5 | Download start date-time: 2022-12-24 00:47:58.000000. File last date-time: 2022-12-24 00:47:58.264000 | 2022-12-24 01:12:46.462
HD Request # 5 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2022-12-24 01:12:46.463
Socket (4) | Creating socket. | 2022-12-24 01:12:46.463
Socket (4) | New receive buffer size: 5242880 | 2022-12-24 01:12:46.463
Socket (4) | Connecting to IP: 8.18.161.135. | 2022-12-24 01:12:46.463
HD Request # 5 | Setting DTC encoding to Binary VLS | 2022-12-24 01:12:46.872
HD Request # 5 | Sending historical data logon request message. | 2022-12-24 01:12:46.872
HD Request # 5 | Requesting Intraday data. Start date-time: 2022-12-24 00:47:58. Record interval: 0. Symbol: HSF23 | 2022-12-24 01:12:47.522
HD Request # 5 | Decompressing data. | 2022-12-24 01:12:47.723
HD Request # 5 | Receiving Intraday data for F.US.HSIF23 starting at 2022-12-24 00:47:58.264000 | 2022-12-24 01:12:47.724
Socket (4) | CloseSocket call. | 2022-12-24 01:12:47.724
Historical data download thread signaled to stop. | 2022-12-24 01:12:47.724
Socket (4) | Shutdown started. Waiting for graceful close. | 2022-12-24 01:12:47.724
HD Request # 5 | Timestamp of first Intraday data file record written: 2022-12-24 00:48:18.550000. | 2022-12-24 01:12:47.725
HD Request # 5 | Received 30 Intraday data records from 2022-12-24 00:47:58.264000 to 2022-12-24 00:57:39.381000 (9.7 minutes) and wrote 29 records for F.US.HSIF23 | 2022-12-24 01:12:47.725
HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2022-12-23 16:57:39.381000 | 2022-12-24 01:12:47.727
HD Request # 5 | Completion time: 1s. | 2022-12-24 01:12:47.727
HD Request # 5 | Intraday data download complete for F.US.HSIF23. Unique request ID: 5 | 2022-12-24 01:12:47.727
Removing historical data download ID 5. | 2022-12-24 01:12:47.727
Real-time Intraday chart data file updates started for F.US.HSIF23 | 2022-12-24 01:12:47.727
Intraday chart data file opened for F.US.HSIF23 | 2022-12-24 01:12:47.727
HD Request # 5 | Enabling Intraday chart updating for symbol. | 2022-12-24 01:12:47.727

Triggering next historical data download in queue. | 2022-12-24 01:12:47.727
No download requests in the queue to start downloads for. | 2022-12-24 01:12:47.728
Socket (4) | Socket gracefully closed by remote side. | 2022-12-24 01:12:47.929
Socket (4) | Closed. | 2022-12-24 01:12:47.929
CQG WebAPI | Received LoggedOff message. Reason: Your session was closed due to a concurrent session. | 2022-12-24 01:13:13.713
Connection to the external service has been lost. | 2022-12-24 01:13:13.713
CQG WebAPI | Sending Web API Logoff message. | 2022-12-24 01:13:13.744
CQG WebSocket socket (1) | CloseSocket call. | 2022-12-24 01:13:13.744
CQG WebSocket | WebSocket closed. | 2022-12-24 01:13:13.744
CQG WebAPI | WebSocket closed. | 2022-12-24 01:13:13.744
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-12-24 01:13:13.745
CQG WebAPI | Disconnected. | 2022-12-24 01:13:13.745
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-12-24 01:13:13.745
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-12-24 01:13:13.786
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-24 01:13:13.786

CQG WebAPI | Connecting to server api.cqg.com | 2022-12-24 01:13:15.754
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-12-24 01:13:15.754
CQG WebSocket socket (4) | Creating socket. Using TLS 1.2. | 2022-12-24 01:13:15.755
CQG WebSocket socket (4) | New receive buffer size: 5242880 | 2022-12-24 01:13:15.755
CQG WebSocket socket (4) | Connecting to IP: 118.201.11.218. | 2022-12-24 01:13:15.755
CQG WebSocket | Opening WebSocket. | 2022-12-24 01:13:15.803
CQG WebSocket | Sending WebSocket handshake. | 2022-12-24 01:13:15.803
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-12-24 01:13:15.963
CQG WebSocket | Server header | Connection: upgrade | 2022-12-24 01:13:15.963
CQG WebSocket | Server header | Sec-WebSocket-Accept: 4qBzgvz72IjmDOeTC+EsyJy81ZM= | 2022-12-24 01:13:15.963
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-12-24 01:13:15.963
CQG WebSocket | Server header | Upgrade: websocket | 2022-12-24 01:13:15.963
CQG WebSocket | Server header | | 2022-12-24 01:13:15.963
CQG WebSocket | Web socket state is now open. | 2022-12-24 01:13:15.963
CQG WebAPI | WebSocket connected. | 2022-12-24 01:13:15.963
CQG WebAPI | Sending market data logon message. | 2022-12-24 01:13:15.963
CQG WebAPI | Base Time: 2022-12-18T07:15:40. 2022-12-18 07:15:40 | 2022-12-24 01:13:16.236
CQG WebAPI | Logon successful. Session Token = E1baGOax8jVqAuFRy81jN02rcLvYsJ/Dk19/0iNh4gkvsv5pvGFFenl8cfx05sINdcM1XvLFbu6 | 2022-12-24 01:13:16.236
CQG WebAPI | Connected to server complete. | 2022-12-24 01:13:16.236
SC Data - All Services | Waiting for socket receive thread to end | 2022-12-24 01:13:16.236
DTC Client socket (2) | CloseSocket call. | 2022-12-24 01:13:16.237
SC Data - All Services | Disconnected from the server. | 2022-12-24 01:13:16.237
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-24 01:13:16.237
Triggering next historical data download in queue. | 2022-12-24 01:13:16.237
Triggering next historical data download in queue. | 2022-12-24 01:13:16.237
Triggering next historical data download in queue. | 2022-12-24 01:13:16.237
Triggering next historical data download in queue. | 2022-12-24 01:13:16.237
Updated verified funded futures trading account ending date to: 2023-01-22 17:13:16 | 2022-12-24 01:13:16.237
CQG WebAPI | Sending Trade Accounts request message. | 2022-12-24 01:13:16.238
No download requests in the queue to start downloads for. | 2022-12-24 01:13:16.238
No download requests in the queue to start downloads for. | 2022-12-24 01:13:16.238
No download requests in the queue to start downloads for. | 2022-12-24 01:13:16.238
No download requests in the queue to start downloads for. | 2022-12-24 01:13:16.238
CQG WebAPI | Brokerage name: AMP. Account Name: 157115 | 2022-12-24 01:13:16.373
Updated verified funded futures trading account ending date to: 2023-01-22 17:13:16 | 2022-12-24 01:13:16.373
CQG WebAPI | Sending collateral subscribe request. | 2022-12-24 01:13:16.373
DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-12-24 01:13:16.449
DTC Client socket (2) | Closed. | 2022-12-24 01:13:16.449
CQG WebAPI | Sending positions subscribe request. RequestID: 295496 | 2022-12-24 01:13:16.478
CQG WebAPI | Sending orders subscribe request. RequestID: 295497 | 2022-12-24 01:13:16.478
Mapping F.US.HSIF23 to HSF23. Service code: HongKongFutures.Exchange | 2022-12-24 01:13:16.679
Using symbol data fast lookup vector | 2022-12-24 01:13:16.679
SC Data - All Services | Starting real-time market data updates for: F.US.HSIF23 (HSF23). ID: 1 Service code: HongKongFutures.Exchange | 2022-12-24 01:13:16.679
SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2022-12-24 01:13:16.679
CQG WebAPI | Sending symbol resolution request for F.US.HSIF23. ID: 295498 | 2022-12-24 01:13:16.679
SC Data - All Services | Requesting security definition data for: F.US.HSIF23 (HSF23). ID: 1 | 2022-12-24 01:13:16.679
Added historical Intraday data request for F.US.HSIF23 to the queue. | 2022-12-24 01:13:16.680
Intraday data recording state for symbol F.US.HSIF23 is set to download 'Pending'. | 2022-12-24 01:13:16.680
Triggering next historical data download in queue. | 2022-12-24 01:13:16.680
DTC Client socket (2) | Creating socket. | 2022-12-24 01:13:16.687
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-24 01:13:16.687
DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2022-12-24 01:13:16.687
Delaying start of download for F.US.HSIF23. | 2022-12-24 01:13:16.691
CQG WebAPI | Received symbol resolution report for symbol F.US.HSIF23. Search Symbol: F.US.HSIF23. Request ID: 295498. Contract ID: 1. | 2022-12-24 01:13:16.721
SC Data - All Services | Network connection to server complete. | 2022-12-24 01:13:16.901
SC Data - All Services | Starting socket receive thread. | 2022-12-24 01:13:16.901
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-24 01:13:16.901
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-24 01:13:17.124
SC Data - All Services | Sending logon request message. | 2022-12-24 01:13:17.124
SC Data - All Services | Received logon response. | 2022-12-24 01:13:17.880
SC Data - All Services | Server Name: SC Realtime Server. | 2022-12-24 01:13:17.880
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-24 01:13:17.880
SC Data - All Services | Successfully connected. | 2022-12-24 01:13:17.880
SC Data - All Services | Trading is not supported. | 2022-12-24 01:13:17.880
SC Data - All Services | Restarting real-time data updates for symbol: F.US.HSIF23 -> HSF23 | 2022-12-24 01:13:17.880
Symbol Error - F.US.HSIF23 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2022-12-24 01:13:18.162
SC Data - All Services | Received security definition for symbol F.US.HSIF23 | 2022-12-24 01:13:18.162
HD Request # 6 | Downloading Intraday chart data for F.US.HSIF23 to the file F.US.HSIF23.scid. Service: HongKongFutures.Exchange | 2022-12-24 01:13:18.483
HD Request # 6 | Download start date-time: 2022-12-24 00:57:39.000000. File last date-time: 2022-12-24 00:57:39.381000 | 2022-12-24 01:13:18.485
HD Request # 6 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2022-12-24 01:13:18.485
Socket (5) | Creating socket. | 2022-12-24 01:13:18.485
Socket (5) | New receive buffer size: 5242880 | 2022-12-24 01:13:18.485
Socket (5) | Connecting to IP: 8.18.161.135. | 2022-12-24 01:13:18.485
HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-12-24 01:13:18.900
HD Request # 6 | Sending historical data logon request message. | 2022-12-24 01:13:18.900
HD Request # 6 | Requesting Intraday data. Start date-time: 2022-12-24 00:57:39. Record interval: 0. Symbol: HSF23 | 2022-12-24 01:13:19.550
HD Request # 6 | Decompressing data. | 2022-12-24 01:13:19.752
HD Request # 6 | Receiving Intraday data for F.US.HSIF23 starting at 2022-12-24 00:57:39.381000 | 2022-12-24 01:13:19.757
Socket (5) | CloseSocket call. | 2022-12-24 01:13:19.757
Historical data download thread signaled to stop. | 2022-12-24 01:13:19.757
HD Request # 6 | Received 1 Intraday data record from 2022-12-24 00:57:39.381000 to 2022-12-24 00:57:39.381000 (0.0 seconds) and wrote 0 records for F.US.HSIF23 | 2022-12-24 01:13:19.757
Socket (5) | Shutdown started. Waiting for graceful close. | 2022-12-24 01:13:19.757
HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-12-23 16:57:39.381000 | 2022-12-24 01:13:19.759
HD Request # 6 | Completion time: 1s. | 2022-12-24 01:13:19.759
HD Request # 6 | Intraday data download complete for F.US.HSIF23. Unique request ID: 6 | 2022-12-24 01:13:19.759
Removing historical data download ID 6. | 2022-12-24 01:13:19.759
Real-time Intraday chart data file updates started for F.US.HSIF23 | 2022-12-24 01:13:19.759
Intraday chart data file opened for F.US.HSIF23 | 2022-12-24 01:13:19.759
HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-12-24 01:13:19.759

Triggering next historical data download in queue. | 2022-12-24 01:13:19.760
No download requests in the queue to start downloads for. | 2022-12-24 01:13:19.760
Socket (5) | Socket gracefully closed by remote side. | 2022-12-24 01:13:19.958
Socket (5) | Closed. | 2022-12-24 01:13:19.958
CQG WebSocket socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-12-24 01:14:46.194
CQG WebSocket socket (3) | Closed. | 2022-12-24 01:14:46.194
Requested new login tokens. | 2022-12-24 01:15:00.929
Received 8 login tokens. | 2022-12-24 01:15:01.834
CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-12-24 01:15:16.201
CQG WebSocket socket (1) | Closed. | 2022-12-24 01:15:16.201
CQG WebSocket socket (3) | Deleting network socket now after delay. | 2022-12-24 01:15:16.201
CQG WebSocket socket (1) | Deleting network socket now after delay. | 2022-12-24 01:15:46.202
[2022-12-27 12:28:56]
Sierra_Chart Engineering - Posts: 13625
We apologize for the delay. We are looking at this now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-12-27 12:31:28]
Sierra_Chart Engineering - Posts: 13625
This issue is resolved:

Symbol Error - F.US.HSIF23 is unknown, unavailable, or improperly formatted. Exchange not authorized.

You should be getting the real-time data now. If not, then restart Sierra Chart and once again we apologize for the delay with getting to this.

We did not realize this was an issue specific to your account with an exchange activation.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-12-27 12:32:58
[2022-12-28 00:48:20]
User994888 - Posts: 14
Thanks. I see there is no more "Symbol Error - F.US.HSIF23 is unknown, unavailable, or improperly formatted. Exchange not authorized". It looks the problem fixed. I will see the coming market opening whether the real time date can be updated in the chart
[2022-12-28 01:17:57]
User994888 - Posts: 14
thanks I see the real time data can update the chart. The fix is ok thanks
[2022-12-28 02:46:25]
Sierra_Chart Engineering - Posts: 13625
Ok this is good.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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