Support Board
Date/Time: Sat, 10 May 2025 21:10:50 +0000
Using Package 5 Draw Volume Profile with ATCharts
View Count: 1381
| [2014-05-29 04:06:32] |
| User29419 - Posts: 19 |
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I upgraded to package 5 in order to use the draw volume profile tool with Sierra Chart through Infinity (TransAct). In the tools menu, the draw volume profile is disabled. How do I get it enabled?
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| [2014-05-29 04:56:24] |
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Post a copy of the Sierra Chart Message Log by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-29 12:41:25] |
| User29419 - Posts: 19 |
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Software version: 1137 | 2014-05-29 07:32:04 Enabled for: Advanced Features. | 2014-05-29 07:32:04 Enabled for: Sierra Chart Historical Data Service. | 2014-05-29 07:32:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-05-29 07:32:04 Active service: TransAct | 2014-05-29 07:32:04 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-05-29 07:32:04 2014-05-29 07:32:04 Local computer clock time | 2014-05-29 07:32:04 2014-05-29 12:32:04 GMT time | 2014-05-29 07:32:04 2014-05-29 07:32:04 Time zone adjusted time | 2014-05-29 07:32:04 Time difference to server time: 3 seconds. | 2014-05-29 07:32:04 Program path: C:\SierraChart\SierraChartTransActMA\ | 2014-05-29 07:32:04 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2014-05-29 07:32:04 OS Version Number: 5.1 | 2014-05-29 07:32:04 Checking for new symbol settings for ta | 2014-05-29 07:32:04 Symbol settings are up-to-date for ta | 2014-05-29 07:32:04 TransAct - Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2014-05-29 07:32:11 TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-05-29 07:32:14 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-05-29 07:32:15 Socket has been shutdown and closed. | 2014-05-29 07:32:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-05-29 07:32:15 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-05-29 07:32:15 TransAct: Disconnected from the server. | 2014-05-29 07:32:15 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-05-29 07:32:15 TransAct: Bridge process is still running. | 2014-05-29 07:32:17 TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-05-29 07:32:19 The network socket is connected. | 2014-05-29 07:32:19 TransAct: Connected to server. | 2014-05-29 07:32:19 DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-05-29 07:32:19 DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-05-29 07:32:19 TransAct: Sending logon request message. | 2014-05-29 07:32:19 Transact Futures Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-05-29 07:32:22 Transact Futures - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-05-29 07:32:22 Transact Futures - Successfully connected. Operation Successful. | 2014-05-29 07:32:22 TransAct - Starting real-time market data updates for: ESM4 | 2014-05-29 07:36:32 HD Request # 2 - Downloading Intraday chart data for ESM4 to the file ESM4.scid. Service: ta | 2014-05-29 07:36:32 HD Request # 2 - Download start Date-Time: 2014-05-28 21:21:10.0 | 2014-05-29 07:36:32 HD Request # 2 - Using server: ds5.sierracharts.com port 10149 | 2014-05-29 07:36:32 Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-05-29 07:36:33 The network socket is connected. | 2014-05-29 07:36:33 HD Request # 2 - Sending historical data logon request message. | 2014-05-29 07:36:33 HD Request # 2 - Requesting Intraday data. Start Date-Time: 2014-05-28 21:21:10. Record interval: 0 . Symbol: ESM4 | 2014-05-29 07:36:33 HD Request # 2 - Decompressing data. | 2014-05-29 07:36:33 HD Request # 2 - Receiving Intraday data for ESM4 starting at 2014-05-28 21:21:10 | 2014-05-29 07:36:33 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-05-28 21:22:27 | 2014-05-29 07:36:33 Socket has been shutdown and closed. | 2014-05-29 07:36:34 The network socket for historical data has been closed. | 2014-05-29 07:36:34 HD Request # 2 - Received 26074 records from 2014-05-28 21:21:10 to 2014-05-29 07:36:32 (10.3 hours) and wrote 26073 records for ESM4 | 2014-05-29 07:36:35 HD Request # 2 - Intraday download COMPLETE for ESM4. Completion time: 3s | 2014-05-29 07:36:35 Real-time Intraday chart data file updates started for ESM4 | 2014-05-29 07:36:35 Numbers Bars study: Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-05-29 07:38:49 Numbers Bars study: To restore the chart, remove this study. | 2014-05-29 07:38:49 Numbers Bars study: Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-05-29 07:38:49 Numbers Bars study: To restore the chart, remove this study. | 2014-05-29 07:38:49 TPO Profile Chart study: Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-05-29 07:38:49 TPO Profile Chart study: To restore the chart, remove this study. | 2014-05-29 07:38:49 TPO Profile Chart study: Your current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2014-05-29 07:38:49 TPO Profile Chart study: To restore the chart, remove this study. | 2014-05-29 07:38:49 |
| [2014-05-29 14:28:10] |
| infpz - Posts: 826 |
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contact me or your rep in our office and we'll make sure this is enabled. pz@infinityfutures.com
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| [2014-05-29 16:22:55] |
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This user also has their own paid Sierra Chart account. Do the following: Exit from Sierra Chart that is currently running which you use with TransAct. Go to this folder: C:\SierraChart\SierraChartTransActMA\ on your system. Run the SierraChart.exe file. You will want to set up a shortcut on your desktop to this file. Log into Sierra Chart with the same Account Name and Password you have used on this Support Board. Here are the instructions: http://www.sierrachart.com/index.php?l=doc/LoginInstructions.php#DifferentAccountName You will then be on package 5. You should not have Infinity AT start Sierra Chart. To avoid this it may be best to install another copy of Sierra Chart and copy your files over to it. Here are instructions for that: http://www.sierrachart.com/index.php?l=doc/helpdetails15.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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