Support Board
Date/Time: Thu, 06 Nov 2025 20:29:59 +0000
delayed data despite renewing services
View Count: 582
| [2022-12-01 21:32:06] |
| User337145 - Posts: 2 |
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I accidentally let my service/data package expire. I use Tradovate. I paid for everything and it seems to be active according to the website, but I'm still getting delayed data. Very frustrating. What is the problem?
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| [2022-12-01 23:28:19] |
| John - SC Support - Posts: 42825 |
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You did not reactivate the exchange that was not renewed. You can renew it from the following page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-06 15:51:36] |
| User337145 - Posts: 2 |
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thanks, but doesn't the integrated advanced service I have also include data?
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