Support Board
Date/Time: Wed, 05 Nov 2025 07:12:38 +0000
refund
View Count: 626
| [2022-11-30 18:50:30] |
| bigdollarkc - Posts: 21 |
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Can you please refund the credit to my card? will there be a fee?
Date Time Of Last Edit: 2022-11-30 18:50:45
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| [2022-11-30 23:18:10] |
| Sierra_Chart Engineering - Posts: 21315 |
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Yes we can do a refund back to the same payment method. We will do that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-01 00:47:32] |
| bigdollarkc - Posts: 21 |
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okay thank you. will there be any processing fees?
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| [2022-12-01 15:46:33] |
| John - SC Support - Posts: 42772 |
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There is a $5.00 processing fee. Refer to our Refund Policy here: Sierra Chart Purchase and License Information: Refunds For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-02 16:57:07] |
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The refund has been issued.
Sierra Chart Support |
| [2022-12-05 23:46:31] |
| bigdollarkc - Posts: 21 |
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thanks. when will it arrive in my account?
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| [2022-12-06 14:35:34] |
| John - SC Support - Posts: 42772 |
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It takes 5-10 business days for the banks to process it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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