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Date/Time: Fri, 06 Dec 2019 17:36:43 +0000



Lost connection to your Data feed - Paid for the connection feed yesterday - No firewall - "No c

[2014-05-27 15:59:56]
rhovega - Posts: 277
Hi Sierra,

Earlier today I lost connection to your data feed. I paid/renewed my data feed subscription yesterday. Your system shows the payment as received. I am getting the following error message: "Windows error code 10061: No connection could be made because the target machine actively refused it." Below you may see an extract from my log. It was working fine until this morning. Nothing changed in my system. I saw your help topic 41 (http://www.sierrachart.com/index.php?l=doc/helpdetails41.html) and following instructions disabled my firewall, just in case - still can't connect.

Please help.

Many thanks,

K


Chart #10 has tagged chart #1 for full recalculation. Chartbook: ~ES.cht | 2014-05-27 11:27:16
Chart #1 is performing a full recalculation because it has been tagged. Chartbook: ~ES.cht | 2014-05-27 11:27:16
Using username 0 | 2014-05-27 11:27:18
SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-05-27 11:27:18
Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-05-27 11:27:18
Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-05-27 11:27:20
SC Exchange Data: Disconnected from the server. | 2014-05-27 11:27:20
SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-27 11:27:20
Using username 0 | 2014-05-27 11:27:22
SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-05-27 11:27:22
Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-05-27 11:27:22
Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-05-27 11:27:25
SC Exchange Data: Disconnected from the server. | 2014-05-27 11:27:25
SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-27 11:27:25
Using username 0 | 2014-05-27 11:27:27
SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-05-27 11:27:27
Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-05-27 11:27:27
Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-05-27 11:27:30
SC Exchange Data: Disconnected from the server. | 2014-05-27 11:27:30
SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-27 11:27:30
Using username 0 | 2014-05-27 11:27:32
SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-05-27 11:27:32
Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-05-27 11:27:32
Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-05-27 11:27:35
SC Exchange Data: Disconnected from the server. | 2014-05-27 11:27:35
SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-27 11:27:35
Using username 0 | 2014-05-27 11:27:37
SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-05-27 11:27:37
Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-05-27 11:27:37
Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-05-27 11:27:40
SC Exchange Data: Disconnected from the server. | 2014-05-27 11:27:40
SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-27 11:27:40
Using username 0 | 2014-05-27 11:27:42
SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-05-27 11:27:42
Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-05-27 11:27:42
Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-05-27 11:27:43



[2014-05-27 19:00:48]
Sierra Chart Engineering - Posts: 78963
This problem is now resolved.
Sierra Chart Support - Engineering Level

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