Login Page - Create Account

Support Board


Date/Time: Thu, 18 Apr 2024 20:19:56 +0000



error 10061 connection failed

View Count: 1138

[2014-05-27 15:10:12]
User88839 - Posts: 4
Hi I have realtime Sierrachart datafeed.Everything worked and suddenly data didnt work. Where can be the problem?
Here is the log:

Using username 0 | 2014-05-27 17:08:00
SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-05-27 17:08:00
Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-05-27 17:08:00
The network socket is connected. | 2014-05-27 17:08:00
SC Exchange Data: Connected to server. | 2014-05-27 17:08:00
SC Exchange Data: Sending logon request message. | 2014-05-27 17:08:00
Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-05-27 17:08:21
Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-05-27 17:08:21
Sierra Chart - Logon error from server : Not authorized. | 2014-05-27 17:08:21
Sierra Chart: Disconnected from the server. | 2014-05-27 17:08:21
Sierra Chart: Data feed disconnected. Will reconnect. | 2014-05-27 17:08:21
Using username 0 | 2014-05-27 17:08:23
SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-05-27 17:08:23
Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-05-27 17:08:23
Error received in OnConnect while connecting. Windows error code 10061: Nemohlo být vytvoøeno žádné pøipojení, protože cílový poèítaè je aktivnì odmítl. | 2014-05-27 17:08:24
SC Exchange Data: Disconnected from the server. | 2014-05-27 17:08:24
SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-27 17:08:24

[2014-05-28 08:41:46]
Sierra Chart Engineering - Posts: 104368
We apologize for the late reply. This problem was resolved yesterday.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account