Login Page - Create Account

Support Board

Date/Time: Fri, 27 Jan 2023 08:57:02 +0000


View Count: 83

[2022-11-20 19:11:21]
slimanehimora - Posts: 1
Hello, the TPO does not work on my platform.

However, I have subscribed to the necessary subscription.
imageCapture.PNG / V - Attached On 2022-11-20 19:09:20 UTC - Size: 77.18 KB - 25 views
[2022-11-21 18:07:21]
John - SC Support - Posts: 21711
You are on Package 10. You need to be on Package 11 to have access to the TPO.

To change your package, follow these instructions:
To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to.

When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time.

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:


Login Page - Create Account