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Date/Time: Fri, 03 Feb 2023 22:49:08 +0000



Problem with “Always Use Position Average for Reference Price for Break Even Command”

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[2022-11-17 20:11:49]
Rui S - Posts: 87
“Always Use Position Average for Reference Price for Break Even Command” - (Global Settings >> Chart Trade Settings >> General >> Order Entry)

Hello Support,

I’m having a problem with this function above as it is not working with my Teton account.

It works flawlessly with the Trading Evaluator accounts but when I try to use it on my Teton account and press the “Move to Breakeven Command (BE)” it just changes the Stop “Price” and “Price 2” from their original values to some nonsense values and doesn't move the Stop to BE.

Please see the attached screenshots.

I would really much appreciate your help with this, please.
imageStop Original Position.jpg / V - Attached On 2022-11-17 20:10:54 UTC - Size: 73.49 KB - 36 views
imageAfter click on BE.jpg / V - Attached On 2022-11-17 20:11:05 UTC - Size: 71.17 KB - 28 views
[2022-11-18 11:59:08]
Sierra_Chart Engineering - Posts: 6457
This was resolved but perhaps a we introduced a new problem that somehow we did not see in our testing. We will test again today and see what is happening.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-11-18 20:04:19]
Rui S - Posts: 87
Hello,

I was just testing it and the issue persists the exact same way as I described above.

Should I upgrade to the latest release?

Thank you.
Date Time Of Last Edit: 2022-11-18 20:06:14
[2022-11-18 20:46:16]
Rui S - Posts: 87
Please disregard my previous message.

I have just upgraded to the current release and it is working well now, at least on sim.

Thank you.
Date Time Of Last Edit: 2022-11-18 20:46:53
[2022-11-23 00:39:04]
Sierra_Chart Engineering - Posts: 6457
Yes it has been resolved already.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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