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Date/Time: Fri, 06 Dec 2019 17:52:47 +0000



Can not connect Sierra chart

[2014-05-26 06:02:01]
User55662 - Posts: 11
Hi!

Can not connect Sierra chart, current version 1137.
What's the problem?
[2014-05-26 07:01:44]
Sierra Chart Engineering - Posts: 78965
We need to see the Message Log. Follow these instructions:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-05-26 07:09:06]
User55662 - Posts: 11
Software version: 1137 | 2014-05-26 09:58:02
Usage end date: 2014-06-26 | 2014-05-26 09:58:02
Enabled for: Advanced Features. | 2014-05-26 09:58:02
Enabled for: Sierra Chart Historical Data Service. | 2014-05-26 09:58:02
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-05-26 09:58:02
Active service: CTS T4 FIX | 2014-05-26 09:58:02
Time Zone: +04:00:00 (MSK+04) | 2014-05-26 09:58:02
2014-05-26 09:58:02 Local computer clock time | 2014-05-26 09:58:02
2014-05-26 05:58:02 GMT time | 2014-05-26 09:58:02
2014-05-26 09:58:02 Time zone adjusted time | 2014-05-26 09:58:02
Time difference to server time: 3 seconds. | 2014-05-26 09:58:02
Program path: C:\SierraChart\ | 2014-05-26 09:58:02
Data Files path: C:\SierraChart\Data\ | 2014-05-26 09:58:02
OS Version Number: 6.2 | 2014-05-26 09:58:02

Checking for new symbol settings for cts | 2014-05-26 09:58:02
Requesting symbol settings for cts. Overwrite = on. | 2014-05-26 09:58:03
Symbol settings received. | 2014-05-26 09:58:03
Processed received symbol settings | 2014-05-26 09:58:04

CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-05-26 09:58:07
CTS FIX - Firm: Dorman | 2014-05-26 09:58:07
Resolved address fix.t4login.com to IP 69.44.110.106 | 2014-05-26 09:58:07
The network socket is connected. | 2014-05-26 09:58:08
Starting SSL connection on the socket. | 2014-05-26 09:58:08
SSL socket is connected. | 2014-05-26 09:58:08
CTS FIX: Sending the Logon message. | 2014-05-26 09:58:08
CTS FIX: Received a Logout message. Text = The user has not completed the market data setup and should login to www.t4login.com and complete the setup page. | 2014-05-26 09:58:08
CTS FIX: Sending a Logout message. Text = Received Logout message. | 2014-05-26 09:58:08
SSL shutdown indicates not able to send 'close notify'. | 2014-05-26 09:58:08
The SSL socket was shut down. | 2014-05-26 09:58:08
The SSL socket object has been freed. SSL state is now disconnected. | 2014-05-26 09:58:08
Socket has been shutdown and closed. | 2014-05-26 09:58:08
CTS FIX: Logged out and disconnected. | 2014-05-26 09:58:08
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-05-26 09:58:08
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-05-26 09:58:08
CTS FIX: Disconnected. | 2014-05-26 09:58:08
Will reconnect to the server in 3.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-05-26 09:58:08


Date Time Of Last Edit: 2014-05-26 07:12:09
[2014-05-26 07:12:32]
Sierra Chart Engineering - Posts: 78965
This is the relevant connection error message:

CTS FIX: Received a Logout message. Text = The user has not completed the market data setup and should login to www.t4login.com and complete the setup page. | 2014-05-26 09:58:08

You need to do exactly what it says.

So go to www.t4login.com in your web browser and login and complete the setup.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2014-05-26 07:13:04
[2014-05-26 07:51:54]
User55662 - Posts: 11
Thank's!

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