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Date/Time: Fri, 06 Dec 2019 18:56:16 +0000



Trying to Pay ..... But??

[2014-05-26 02:40:32]
HalGE - Posts: 39
I have been trying to pay the fee for next months data feed but as soon as I enter the amount I want to pay and then click on the bar just below the the Credit card logos the page closes...

I tried it on my lap top and on the desktop... no luck same thing happens on both computers

What do I do now?

[2014-05-26 03:01:49]
Sierra Chart Engineering - Posts: 78970
What web browser are you using? Most likely the problem is you need to enable TLS version 1.1 on your browser:
http://www.sierrachart.com/index.php?l=doc/doc_SecureBrowsing.php

On this page, you have the option to pay with several payment methods including PayPal:
https://www.sierrachart.com/usercp.php?page=AddAccountCredit

If you still have difficulty we recommend trying the PayPal option. You can also use a credit card with PayPal.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2014-05-26 03:01:58
[2014-05-26 12:19:30]
HalGE - Posts: 39
QUOTE....
On this page, you have the option to pay with several payment methods including PayPal:
If you still have difficulty we recommend trying the PayPal option. You can also use a credit card with PayPal.

Are you saying that I can select to pay using PayPal even though I do NOT HAVE A PAYPAL ACCT and NEVER will have one, just use my credit card ??


I just looked at the Tools....Advanced ...security and the only thing close to TLS 1.1 was TLS 1.0 and it was already checked...

One more note...
This is not the first time I have paid with this computer....

and

Do I have to pay for the Monthly package before paying for the data feed? I'l try that..

Eddit......
Tried to pay using payPal... did not work

Date Time Of Last Edit: 2014-05-26 12:40:30
[2014-05-26 16:26:45]
Sierra Chart - Max - Posts: 4414
We can see that you have been able to make the required payments. Thank you.

If your browser only shows TLS 1.0 and not TLS 1.1 or TLS 1.2, then it means your browser needs to be updated to a newer version.
Sierra Chart Support
[2014-05-26 17:11:58]
HalGE - Posts: 39
Quote....
If your browser only shows TLS 1.0 and not TLS 1.1 or TLS 1.2, then it means your browser needs to be updated to a newer version.

I will try to update it...
or just use the Mozilla.. or whatever...

Thanks for the help
Hal
[2014-05-26 19:50:55]
Sierra Chart Engineering - Posts: 78970


Do I have to pay for the Monthly package before paying for the data feed? I'l try that..
Payments can be made in any order.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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