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Date/Time: Thu, 28 Mar 2024 11:53:50 +0000



Payment issue.

View Count: 1081

[2014-05-25 21:47:44]
User39309 - Posts: 15
The system reminded me to increase my additional services balance by $22.50. I inadvertently logged in to my trial account under jeffpanc and made a payment. So now it has a balance of $22.50 and my "jeff pancottine" account still has a balance of $44.50. Is there a way for you to move the jeffpanc balance to my "jeff pancottine" account and close the jeffpanc trial account? If not, then please let me know what I need to do.

Jeff
[2014-05-25 22:07:33]
Sierra Chart Engineering - Posts: 104368
We will take care of this for you and respond back when done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-05-25 22:13:15]
Sierra Chart - Max - Posts: 5554
We have transferred the balance, and removed the trial account.
Sierra Chart Support

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