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Date/Time: Fri, 06 Dec 2019 18:28:39 +0000



missing data with Sierra Chart historical data service

[2014-05-25 08:12:52]
FcL - Posts: 90
Hello,

using Sierra Chart historical data service, in intraday charts, i don't have some data at the beginning of the new contracts, for 2010 and the years before. With YM.
I did edit>>delete all data and download, but the problem remains.

Thanks
[2014-05-25 20:11:26]
Sierra Chart Engineering - Posts: 78965
The earliest data will be 2009 and we do not see any missing data for 2009 or 2010 for the YM.

Open a chart for a specific contract month and year for the YM, not continuous, and then post an image of the chart and show what exactly is missing. Here are the instructions to provide chart images:
https://www.sierrachart.com/index.php?l=PostingInformation.php#Image

Also refer to help topic 7.1 here:
http://www.sierrachart.com/index.php?l=doc/helpdetails7.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-05-26 11:41:19]
FcL - Posts: 90
From dicember 2010 is ok.
imageYMM14 [CBV] 60 Min #27 41785.484 (2).png / V - Attached On 2014-05-26 11:40:22 UTC - Size: 48.68 KB - 100 views
imageYMM14 [CBV] 60 Min #27 41785.484.png / V - Attached On 2014-05-26 11:40:31 UTC - Size: 37.02 KB - 92 views
imageYMM14 [CBV] 60 Min #27 41785.485 (2).png / V - Attached On 2014-05-26 11:40:37 UTC - Size: 47.99 KB - 88 views
imageYMM14 [CBV] 60 Min #27 41785.485 (3).png / V - Attached On 2014-05-26 11:40:42 UTC - Size: 41.34 KB - 96 views
imageYMM14 [CBV] 60 Min #27 41785.485.png / V - Attached On 2014-05-26 11:40:51 UTC - Size: 39.36 KB - 85 views
imageYMM14 [CBV] 60 Min #27 41785.486 (2).png / V - Attached On 2014-05-26 11:40:56 UTC - Size: 40.03 KB - 89 views
imageYMM14 [CBV] 60 Min #27 41785.486.png / V - Attached On 2014-05-26 11:41:01 UTC - Size: 41.02 KB - 90 views
[2014-05-26 20:44:33]
Sierra Chart Engineering - Posts: 78965
We see the problem and we are working on this. We are going to be adding in the missing data. Should all be done in about an hour.

What you will need to do is re-download the data for the 2010 and 2009 contracts following the instructions here:
http://www.sierrachart.com/index.php?l=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2014-05-26 22:04:14]
Sierra Chart Engineering - Posts: 78965
The missing data has now been filled in.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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