Support Board
Date/Time: Thu, 12 Jun 2025 08:16:19 +0000
charting is delayed
View Count: 461
| [2022-11-07 14:47:03] |
| User661036 - Posts: 7 |
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my charts are very delayed. my time-based charts show a negative time on the countdown timer. for example, my one-minute chart is showing negative 16 minutes and 30 seconds. I downloaded the most recent version this morning but that still did not help. Thanks.
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| [2022-11-07 15:23:00] |
| SC Support - Posts: 1968 |
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Please re-complete the Market Data Agreements and be sure to include your Futures Trading Account Information; so that is your "Clearing Firm" and your "Futures Trading Account Number". https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Then please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Date Time Of Last Edit: 2022-11-07 15:25:13
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| [2022-11-08 13:54:20] |
| User661036 - Posts: 7 |
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I have taken the steps you outlined above, can you confirm I have done everything you outlined correctly? However, my data is still delayed by about 10 minutes. thanks.
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| [2022-11-08 14:46:13] |
| SC Support - Posts: 1968 |
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Hi User661036, what exchanges do you want Real-time Data for? Then please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME |
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