Support Board
Date/Time: Thu, 12 Jun 2025 08:03:43 +0000
Sierra Update options are not working
View Count: 382
| [2022-11-07 10:43:53] |
| tomna1993 - Posts: 24 |
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When I try to update sierra from Help menu Download Current version, Download prerelease or Download previous version, it shows me that the installer is downloaded and I can proceed with installing. Then it asks me if I want to save chartbooks, I click on save all then sierra closes, and nothing happens. The installer window doesn't come up. I see no running instance or process in windows task manager. It's frustrating because most of our users (in our training) can update without any problem and some have the same issue I have.
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| [2022-11-07 13:16:02] |
| Sierra_Chart Engineering - Posts: 19895 |
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It sounds like security software is blocking the Sierra Chart installer. Run it directly from here: https://download2.sierrachart.com/downloads/SierraChartFileDownloader.exe Make sure you install Sierra chart into the same folder it is installed to currently. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-07 13:16:14
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| [2022-11-07 14:59:17] |
| tomna1993 - Posts: 24 |
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Thank you, I was able to upgrade.
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