Support Board
Date/Time: Fri, 13 Jun 2025 09:54:35 +0000
You ordered to switch to Cqg
View Count: 800
| [2022-11-03 11:01:05] |
| User716459 - Posts: 165 |
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The platform is down. You ordered to switch to Cqg as recently the platform stopped working and now AMP reports that Sierra is working with Denali. I am asking for help quickly, because I bear the consequences of these changes.
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| [2022-11-03 11:40:44] |
| Sierra_Chart Engineering - Posts: 19909 |
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Activate the exchange or exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed This will solve the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-03 12:44:26] |
| User716459 - Posts: 165 |
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I was paying $ 1 / month. Now 2.5? How to pay for a longer period to make it cheaper?
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| [2022-11-03 12:57:43] |
| Sierra_Chart Engineering - Posts: 19909 |
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Where do you see the price of 2.5 USD/month? And for what exactly?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-03 13:09:57] |
| User716459 - Posts: 165 |
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oil 1.25 and gold 1.25 / month. Płącąc 25 usd będę miał dostęp do ropy i złota przez 10 miesięcy?
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| [2022-11-03 13:10:43] |
| User716459 - Posts: 165 |
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Paying $ 25, will I have access to oil and gold for 10 months?
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| [2022-11-03 13:26:30] |
| Sierra_Chart Engineering - Posts: 19909 |
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Yes that is correct. Those are the CME exchange fees. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-03 13:33:57] |
| User716459 - Posts: 165 |
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How to pay $ 25 at one time and access oil and gold for 10 months?
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| [2022-11-03 13:36:50] |
| User716459 - Posts: 165 |
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Until now, I have only paid for the platform and I do not know how to pay for the data. I do not want to pay for the platform only once for oil and gold for a period of 10 months.
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| [2022-11-03 14:08:24] |
| SC Support - Posts: 1968 |
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Hi User716459, you can activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME I see that last month (ending 2022-10-31) you activated #17 which is Real-time NYMEX non-professional top-of-book Data for $1.25 -- we don't know if the CME Group will want to increase the price of this Real-time Data option, so we can't sell you a 10 month delivery -- it could be that the CME Group decides on December 31st 2022 that what was $1.25, is now $2.00. The same goes for your October activation of #13 which is Real-time COMEX non-professional top-of-book Data for $1.25. What you write here "How to pay $ 25 at one time and access oil and gold for 10 months?" is addressed above. Date Time Of Last Edit: 2022-11-03 14:10:40
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| [2022-11-03 14:29:04] |
| User716459 - Posts: 165 |
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Can I pay at most $ 2.50 at a time and will have oil and gold available for a month?
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| [2022-11-03 14:35:29] |
| User716459 - Posts: 165 |
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- You have selected to make a payment of 10.00 USD. In the case of a % Fee stated above, these fees are to partially cover the cost of fees imposed by the payment processors. Foreign transaction/cross-border fees are not included in the above amounts and may be charged by your bank depending upon your location.- What is it about? I want to pay $ 2.50 if I can only pay for 1 month for oil and gold. |
| [2022-11-03 15:07:10] |
| SC Support - Posts: 1968 |
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Regarding "Can I pay at most $ 2.50 at a time and will have oil and gold available for a month?" >> Yes, and assuming the CME does not change the price, if you put $25 onto your Service Surplus, we will take $2.50 out each month and you will have your COMEX and CME Data -- we will just deduct the $2.50 each month, again assuming the CME Group does not increase the Price over that period. |
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