Support Board
Date/Time: Fri, 13 Jun 2025 09:34:36 +0000
Exchange randomly De-activated
View Count: 498
| [2022-11-03 08:37:09] |
| User672575 - Posts: 4 |
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Dear SC Support While looking at the charts I noticed there's no real time data. I checked my account and I had to sign the agreements again and for the activated exchanges it says they're expired?? I only activated them 2 days ago to see what the data's like with sierra. Id like to kindly ask if you can re activate the exchanges please. I've already re-signed the agreements. Thank you Bob |
| [2022-11-03 15:21:21] |
| SC Support - Posts: 1968 |
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Hi Bob, can I give you a call to speak about this, we might be able to save you some time and money each month?
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| [2022-11-03 15:39:25] |
| User672575 - Posts: 4 |
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I'm not available to call. If theres a text message service we can use I'm more than happy to do that. May I ask why the exchange has deactivated itself? Thanks |
| [2022-11-03 15:47:46] |
| SC Support - Posts: 1968 |
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Hi User672575, its a pity that you are not available to speak, I am sure that we could have helped you with your Real-time Data, would you like a full refund?
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| [2022-11-03 15:50:20] |
| User672575 - Posts: 4 |
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Yes please that would be great! Thank you |
| [2022-11-03 18:21:15] |
| User672575 - Posts: 4 |
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I appreciate the help but can you please refund the amount 46 USD back to my card? Thank you |
| [2022-11-03 18:27:32] |
| SC Support - Posts: 1968 |
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Yes, we will do this in the next 24 hours.
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