Support Board
Date/Time: Fri, 13 Jun 2025 10:41:22 +0000
Can't connect to LMAX
View Count: 644
| [2022-11-02 09:45:42] |
| milenmitzik - Posts: 30 |
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Software version: 2448 64-bit | 2022-11-02 11:41:52.202 Primary Thread ID: 11956 | 2022-11-02 11:41:52.202 Usage end date: 2023-05-07 | 2022-11-02 11:41:52.202 Enabled for: Sierra Chart Historical Data Service. | 2022-11-02 11:41:52.202 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-11-02 11:41:52.202 Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-02 11:41:52.202 Enabled for exchange2: fairx_exchange.data | 2022-11-02 11:41:52.202 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-11-02 11:41:52.202 Current selected Data/Trading service: LMAX Live Trading - DTC | 2022-11-02 11:41:52.202 Custom symbol settings values: enabled | 2022-11-02 11:41:52.202 Chart Update Interval: 500 | 2022-11-02 11:41:52.202 Intraday Data Storage Time Unit: 1 | 2022-11-02 11:41:52.202 Time Zone: +02:00:00 (GMT+02BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-11-02 11:41:52.202 2022-11-02 09:41:52 Local computer time in UTC | 2022-11-02 11:41:52.202 2022-11-02 11:41:52 Local computer time in SC Time Zone | 2022-11-02 11:41:52.202 2022-11-02 09:25:17 Server time in UTC | 2022-11-02 11:41:52.202 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-11-02 11:41:52.202 Program path: C:\SierraChart\ | 2022-11-02 11:41:52.202 Data Files path: C:\SierraChart\Data\ | 2022-11-02 11:41:52.202 OS Version Number: 10.0 | 2022-11-02 11:41:52.202 Locale Setting: C | 2022-11-02 11:41:52.202 DLLs: FpcSierraUtils.dll, GTSiera.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-11-02 11:41:52.203 Allowed protected custom studies: | 2022-11-02 11:41:52.203 Crash reporter started: true | 2022-11-02 11:41:52.203 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-11-02 11:42:13.142 * DTC Client socket (1) | CloseSocket call. | 2022-11-02 11:42:13.143 DTC Client socket (1) | Closed. | 2022-11-02 11:42:13.143 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-11-02 11:42:13.143 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-02 11:42:13.143 DTC Client socket (0) | CloseSocket call. | 2022-11-02 11:42:13.149 LMAX Live Trading - DTC | Disconnected. | 2022-11-02 11:42:13.149 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-02 11:42:13.149 LMAX Live Trading - DTC | Connecting to the server lmaxtrade3.sierracharts.com. Port 11095 | 2022-11-02 11:42:15.156 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-11-02 11:42:15.219 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-02 11:42:15.219 DTC Client socket (1) | Connecting to IP: 154.14.194.212. | 2022-11-02 11:42:15.219 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-11-02 11:42:36.249 * DTC Client socket (1) | CloseSocket call. | 2022-11-02 11:42:36.249 DTC Client socket (1) | Closed. | 2022-11-02 11:42:36.250 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-11-02 11:42:36.250 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-02 11:42:36.250 DTC Client socket (0) | CloseSocket call. | 2022-11-02 11:42:36.261 LMAX Live Trading - DTC | Disconnected. | 2022-11-02 11:42:36.261 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-02 11:42:36.261 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11095 | 2022-11-02 11:42:38.264 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-11-02 11:42:38.265 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-02 11:42:38.265 DTC Client socket (1) | Connecting to IP: 154.14.194.212. | 2022-11-02 11:42:38.265 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-11-02 11:42:59.307 * DTC Client socket (1) | CloseSocket call. | 2022-11-02 11:42:59.307 DTC Client socket (1) | Closed. | 2022-11-02 11:42:59.307 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-11-02 11:42:59.307 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-02 11:42:59.307 DTC Client socket (0) | CloseSocket call. | 2022-11-02 11:42:59.328 LMAX Live Trading - DTC | Disconnected. | 2022-11-02 11:42:59.328 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-02 11:42:59.328 LMAX Live Trading - DTC | Connecting to the server lmaxtrade3.sierracharts.com. Port 11095 | 2022-11-02 11:43:01.334 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-11-02 11:43:01.334 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-02 11:43:01.334 DTC Client socket (1) | Connecting to IP: 154.14.194.212. | 2022-11-02 11:43:01.334 |
| [2022-11-02 09:47:42] |
| milenmitzik - Posts: 30 |
|
Software version: 2448 64-bit | 2022-11-02 11:46:58.296 Primary Thread ID: 11956 | 2022-11-02 11:46:58.296 Usage end date: 2023-05-07 | 2022-11-02 11:46:58.296 Enabled for: Sierra Chart Historical Data Service. | 2022-11-02 11:46:58.296 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-11-02 11:46:58.296 Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-02 11:46:58.296 Enabled for exchange2: fairx_exchange.data | 2022-11-02 11:46:58.296 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-11-02 11:46:58.296 Current selected Data/Trading service: LMAX Live Trading - DTC | 2022-11-02 11:46:58.296 Custom symbol settings values: enabled | 2022-11-02 11:46:58.296 Chart Update Interval: 500 | 2022-11-02 11:46:58.296 Intraday Data Storage Time Unit: 1 | 2022-11-02 11:46:58.296 Time Zone: +02:00:00 (GMT+02BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-11-02 11:46:58.296 2022-11-02 09:46:58 Local computer time in UTC | 2022-11-02 11:46:58.296 2022-11-02 11:46:58 Local computer time in SC Time Zone | 2022-11-02 11:46:58.296 2022-11-02 09:25:17 Server time in UTC | 2022-11-02 11:46:58.296 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-11-02 11:46:58.296 Program path: C:\SierraChart\ | 2022-11-02 11:46:58.296 Data Files path: C:\SierraChart\Data\ | 2022-11-02 11:46:58.296 OS Version Number: 10.0 | 2022-11-02 11:46:58.296 Locale Setting: C | 2022-11-02 11:46:58.296 DLLs: FpcSierraUtils.dll, GTSiera.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-11-02 11:46:58.296 Allowed protected custom studies: | 2022-11-02 11:46:58.296 Crash reporter started: true | 2022-11-02 11:46:58.296 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-11-02 11:47:12.934 * DTC Client socket (1) | CloseSocket call. | 2022-11-02 11:47:12.934 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-11-02 11:47:12.934 Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-02 11:47:12.934 DTC Client socket (1) | Closed. | 2022-11-02 11:47:12.934 DTC Client socket (0) | CloseSocket call. | 2022-11-02 11:47:12.949 LMAX Live Trading - DTC | Disconnected. | 2022-11-02 11:47:12.949 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-11-02 11:47:12.949 LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11095 | 2022-11-02 11:47:14.955 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-11-02 11:47:15.010 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-02 11:47:15.010 DTC Client socket (1) | Connecting to IP: 154.14.194.212. | 2022-11-02 11:47:15.010 |
| [2022-11-02 09:51:41] |
| Sierra_Chart Engineering - Posts: 19909 |
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What is the LMAX Account Association set to in Global Settings >> Data/Trade Service Settings?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-02 09:54:00] |
| milenmitzik - Posts: 30 |
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LMAX DTC Trading New Zealand
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| [2022-11-02 09:55:39] |
| milenmitzik - Posts: 30 |
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I disabled FIX Loging. No changes/
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| [2022-11-02 10:56:19] |
| Sierra_Chart Engineering - Posts: 19909 |
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So your account is with LMAX New Zealand?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-02 11:02:41] |
| milenmitzik - Posts: 30 |
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Yes
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| [2022-11-02 11:08:55] |
| milenmitzik - Posts: 30 |
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I'm tracing the IP 154.14.194.212. Andthere is no response and 100% loss. May be network error. Thou at start SC connects and downloads data. And then freezes.
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| [2022-11-02 12:00:19] |
| Sierra_Chart Engineering - Posts: 19909 |
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The process for LMAX New Zealand is not running. We have to set that up. There has been no use of it. Not a problem we will set it up. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-03 10:42:39] |
| Sierra_Chart Engineering - Posts: 19909 |
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The LMAX New Zealand connection is now available. You can connect at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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