Support Board
Date/Time: Mon, 03 Nov 2025 09:41:25 +0000
Delayed Data after making payment
View Count: 494
| [2022-11-01 12:36:27] |
| SurfTrader - Posts: 68 |
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made a payment for denali data feed yesterday and my Data is delayed. How do I fix this?
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| [2022-11-01 13:05:51] |
| Sierra_Chart Engineering - Posts: 21285 |
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Activate the exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-01 16:36:16] |
| John - SC Support - Posts: 42699 |
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The exchange had already been deactivated since we do our days relative to Greenwich Mean Time. Your payment was 45 minutes after we did the reset. It was just a timing thing.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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