Support Board
Date/Time: Fri, 13 Jun 2025 09:38:21 +0000
cant get off sim
View Count: 473
| [2022-10-31 16:00:26] |
| User528524 - Posts: 9 |
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hello i have i have data set up on computer with sc data all servives and it working fine. i have downloaded software and logged in on my laptop with the same settings but cant get of sim. please can you help kind regards james |
| [2022-10-31 17:18:06] |
| John - SC Support - Posts: 40407 |
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As you state - you have your Current Selected Service set to SC Data - All Services, therefore you are not connected to a trading service, which is why you can not get out of Simulation Mode. What trading service or broker are you using? We can then point you to the proper setup instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-31 20:31:28] |
| User528524 - Posts: 9 |
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Hello yes I need to connect my data feed can you please advise me how I'm with amp futures
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| [2022-11-01 13:51:10] |
| John - SC Support - Posts: 40407 |
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AMP would most likely have you setup to use CQG. If this is correct, then follow the instructions at the following link to connect your Sierra Chart to your CQG account: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-01 20:26:35] |
| User528524 - Posts: 9 |
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Hello yes i have done this but i do not get the Server (list) section only username Password I have also contacted amp to confirm details and they have told me credentials are fine I need to contact yourself. Please can you help resolve Thanks |
| [2022-11-01 21:42:34] |
| John - SC Support - Posts: 40407 |
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Our apologies, apparently the image that is shown in those instructions is old. You do not have to select a server when you are connecting to CQG and there is not a selection to do so. Just enter your Username and Password and select OK to close that window and you will be all set.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-02 08:42:33] |
| User528524 - Posts: 9 |
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Yes this is the issue I have been doing this the whole time. Connects but always says sim I have changed password on amp futures that didn't work
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| [2022-11-02 14:02:24] |
| John - SC Support - Posts: 40407 |
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It sounds like you have not taken the system out of Simulation Mode. Refer to the following: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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