Support Board
Date/Time: Sat, 14 Jun 2025 03:46:50 +0000
refund
View Count: 507
| [2022-10-17 11:13:49] |
| User938987 - Posts: 4 |
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Hey I would like to get refund, I bought it just today is it possible to get my money back and end subscription. |
| [2022-10-17 11:20:21] |
| Sierra_Chart Engineering - Posts: 19911 |
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Yes of course we will take care of the refund for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-17 11:34:27] |
| User938987 - Posts: 4 |
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Thank you How log approximately will it take? |
| [2022-10-17 12:21:45] |
| Sierra_Chart Engineering - Posts: 19911 |
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It will be done today on our side. However, it could still take several days for the refund to be processed by the payment processor and bank.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-17 12:22:28
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| [2022-10-27 02:15:09] |
| User576671 - Posts: 6 |
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Hello there, Earlier this week My CQG account with Sierra CHart was shut down without notice and after some research I'm pushed towards Teton. I really like Sierra chart but I do not like the service so I would like to have a refund for the data package I paid effective immediately. Please cater to my request and let me know when and how can I get my refund. Thanks |
| [2022-10-27 14:34:13] |
| John - SC Support - Posts: 40422 |
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You ask specifically for a refund of "the data package I paid". But we do not see any data that you have purchased from us. Are you wanting your Usage Time refunded, which will set your account as expired? If so, we can take care of this, but please let us know for sure so we do not do something you do not want. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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