Support Board
Date/Time: Sun, 15 Jun 2025 07:10:59 +0000
Data Range in file to (readonly) : 2022-06-17
View Count: 400
| [2022-10-14 18:39:51] |
| Dh27071975 - Posts: 1 |
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Hello, I have an issue with my account. When I am using a new bookchart, I have all the data in live. But when I open an existing Bookchart : CB EUREX Trading, I don't have tje live data and I am blocked the 2022-06-17. I tried to change this parameter but it is in read only mode. I tried to change the Load data limiting method, but it doens't work. Please, could you help me ? I searched in the support site forum, but I didn't find anything . Thanks for your support, |
| [2022-10-14 22:08:56] |
| John - SC Support - Posts: 40422 |
|
Most likely that Chartbook that you are opening has an expired Futures Contract that you are viewing. When you open the Chartbook do you get a message stating that the "symbol needs rollover"? If you get the above message, then you can click on it to perform the rollover, or you can select Chart >> Perform Futures Symbol Rollover. Refer to the following for this option: Chart Menu: Perform Futures Symbol Rollover (Chart menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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