Support Board
Date/Time: Sun, 15 Jun 2025 07:27:41 +0000
ES
View Count: 420
| [2022-10-14 11:41:30] |
| User72965 - Posts: 115 |
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10-14 As of this A.M. No answer from Sierra Taking it~ You haven't gotten to me yet. This A.M. Nothing on Crude Oil&ZN ES Mini = Does Does bring up the Candles<> opens the TPO But no data shows on the screen~ All this started when 12 was taken off my charts .. I went from 5 to 10 <> Also did the symbol change that was on the message you sent~~~ I am connected to IB Which is a plus; Do I need 12? I thought 10 would work~I have no other options left to do... Supposing only on Sierra's end does the answer Remain.. Waiting to hear: Gene :) |
| [2022-10-14 12:05:12] |
| Sierra_Chart Engineering - Posts: 19916 |
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We need you to first complete the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements And then we will need to activate the exchanges that you need. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-14 14:23:26] |
| John - SC Support - Posts: 40422 |
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In addition to using the Denali Exchange Data Feed, you also need to be on Package 11 in order to get the TPO profiles. Package 10 does not include this functionality. Refer to the following for how to change your package: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-14 15:12:38] |
| User72965 - Posts: 115 |
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I started to follow here ~~ 12 $266.00 Well I Can't afford that.... So I exited> Alert went off on Sierra;I got partial TPO info :) My notations&price scale<> But no Data with the price scale?? So can 10 run Sierra Chart TPO charts ?? <> Evaluate > Tried it thinking I could get chart> Nope already done that... It looks like ? 10 should work? i haven't a clue what to do... Thx John :) let me know if 10 will work What to do. Says i'm paid up [lost 3 trading days already ~~] Gene :) |
| [2022-10-14 17:45:26] |
| John - SC Support - Posts: 40422 |
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You need to be on Package 11. You can be on Package 12, but unless you need the MBO information, there is no reason pay the extra cost. As to the data, you still need to fill out the CME NonProfessional Certification at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Let us know when you have completed this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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