Support Board
Date/Time: Wed, 05 Nov 2025 22:31:08 +0000
Sub Instance has been corrupted
View Count: 530
| [2022-10-11 15:16:31] |
| User664240 - Posts: 209 |
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What is the easiest way to bring back a corrupted sub instance that crashes during start up while keeping all the old .cht and data files
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| [2022-10-11 15:52:26] |
| Sierra_Chart Engineering - Posts: 21319 |
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We are not sure exactly what the issue is. Does not make sense that is corrupted. What exactly is happening? Follow the instructions here: Using DTC Server for Data and Trading in Another Sierra Chart Instance: Deleting Sub Instances However, do not delete the Data subfolder in the sub instance folder. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-11 15:53:44
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| [2022-10-11 16:56:15] |
| User664240 - Posts: 209 |
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Upon Start up the subinstance freezes and is unresponsive
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 ice_screenshot_20221011-125414.png / V - Attached On 2022-10-11 16:55:58 UTC - Size: 70.12 KB - 127 views |
| [2022-10-11 17:43:09] |
| User664240 - Posts: 209 |
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Step one Save Data folder from sub instance 3 Two Delete the Sub Instance 3 Folder Three create new Sub instance from the Main instance. Four exit NEW sub instance 3 Five delete Data folder of New sub Instance 3 and replace with OLD Data folder from original Sub instance 3 Six restart Sub Instance 3 Note this generated Two sub instances inside of Subinstance 3 see pic (note the Title of the Directory Sub..3) which I deleted and I'm hoping won't reappear when I exit and restart SC Main. Date Time Of Last Edit: 2022-10-11 17:43:55
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| ice_screenshot_20221011-132419.png / V - Attached On 2022-10-11 17:43:49 UTC - Size: 78.34 KB - 127 views |
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