Support Board
Date/Time: Mon, 09 Jun 2025 22:33:47 +0000
order to interactive brokers do not work
View Count: 784
| [2022-10-11 05:35:11] |
| User754379 - Posts: 13 |
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Dear team, I have had the problem for days that I can no longer send orders to interactive brokers from the software. If I enter the orders via the TWS, then I also see them in the charts in Sierra. However, I cannot move, adjust or re-enter an order through Sierra. This used to work. What has changed or what is wrong with me? Thank you for your support. at the screenshot you see, that the orders are shown, but i can not move the lines, or open new trades or close it.. i installed the TWS stable version 10.12 and now it worked.. sorry. If you have customers who have the same problem, with the latest version of the TWS the orderrouting do not work. BR Joe Date Time Of Last Edit: 2022-10-11 09:08:52
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 order1.jpg / V - Attached On 2022-10-11 08:57:14 UTC - Size: 131.51 KB - 137 views |
| [2022-10-11 09:07:58] |
| Sierra_Chart Engineering - Posts: 19873 |
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If you can see the orders in Sierra Chart that are submitted from TWS, then this indicates, that there is proper communication between the chart and TWS. This means the symbol is correct and the Trade Account selection is correct. And that Sierra Chart is not in Trade Simulation Mode. Nothing has changed on the Sierra Chart side. You need to ask Interactive Brokers to look into the issue. We would not know what the issue is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-01 11:46:00] |
| User754379 - Posts: 13 |
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the same problem. Sierra Chart show the orders (opend via TWS) and the postions but i can not trade via sierra. weeks ago i could fix the problem with an old version of the tws 10.12 but now runs the stable TWS 10.19 and i could not trade.. Do you have any idea what happend. do you have contact to interactive brokers? i think there will be more clients which have the same issue like me. thanks to here from you.. |
| [2022-12-01 12:22:07] |
| Sierra_Chart Engineering - Posts: 19873 |
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Update Sierra Chart to the current version: Software Download: Fast Update This is a mandatory step! And make sure you are using the correct symbols: *Important Notice*: Interactive Brokers Symbol Changes Interactive Brokers has changed symbols! Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-01 12:22:27
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| [2022-12-01 12:53:26] |
| User754379 - Posts: 13 |
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working... thx..
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