Home >> Support Board

Support Board

Date/Time: Fri, 19 Apr 2024 14:53:41 +0000

How to Post a Message for Support

Break Even Button

View Count: 576

[2022-10-05 17:27:12] #1 [Go To First Post]
Technical - Posts: 148
I have set up a DOM with a break-even button set to "Trade Move Stop to Break Even". When I activate that button the it either moves the stop off the visible DOM or closes the position altogether. Can you tell me what I am doing incorrectly? Thank you.


Private File

[2022-10-05 17:58:18] #2 [Go To First Post]
John - SC Support - Posts: 30956
There is an offset that is applied to the Move to BreakEven. Refer to the following: Basic Trading and the Trade Window: Set >> Move to BE Offset You probably want to set this to 0 to start and ensure that the Move to BE option works as expected. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-05 18:19:07] #3 [Go To First Post]
Technical - Posts: 148
On my trade window, the Move to BE Offset is set to 0. I tried setting it to 1, no change. It moves it to 38.00. See enclosure. This is acting as if the "Move to BE Offset" was a high negative number as it goes way off screen. I am on 2439 by the way.


2022-10-05 13_15_52-Trade Orders.png / V - Attached On 2022-10-05 18:18:43 UTC - Size: 69.61 KB - 99 views

[2022-10-06 16:18:43] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14011
Provide us that chart you are trading from, following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-06 17:12:42] #5 [Go To First Post]
Technical - Posts: 148
Ok, this is the chartbook I use, it supports the DOM.


Private File

[2022-10-07 10:02:26] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 14011
We do see a problem with this and we are looking into the cause and will resolve. The problem relates to this new requested feature variable: AlwaysUsePositionAveragePriceForReferencePriceForBreakEvenCommand It did not support, a chart Price Multiplier other than 1. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-07 10:06:40

[2022-10-08 13:32:22] #7 [Go To First Post]
Technical - Posts: 148
Am I understanding that this may be incorrect? Please see screenshot.


2022-10-08 08_30_35-Symbol Settings.png / V - Attached On 2022-10-08 13:32:03 UTC - Size: 42 KB - 82 views

[2022-10-08 17:20:09] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 14011
The default Symbol Settings are correct. There is no issue there. The issue is resolved. Update to the latest prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: