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Date/Time: Sat, 26 Nov 2022 21:39:41 +0000



error downloading data

View Count: 86

[2022-10-05 10:30:07]
User6868 - Posts: 2
hi sc
when i am opening my chartook i have this error
DOWNLOADING FAILED ERROR DOWNLOADING HISTORICAL INTRADAY DATA FOR ESZ22-CME . THE NETWORK SOCKET HAS BEEN CLOSED RETRYING DOWNLOAD
would u help me to fix this problem
tnx
[2022-10-05 14:21:49]
John - SC Support - Posts: 20144
Please update Sierra Chart to the latest release. This should resolve your issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-05 17:19:28]
Sierra_Chart Engineering - Posts: 5281
Not sure that updating is going to make a difference but you should update anyway. That is important. If you still have an issue, refer to:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra_Chart Historical Data Server
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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