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Date/Time: Sun, 07 Aug 2022 16:18:56 +0000



Real Time ESM4 Data Not Updating

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[2014-05-19 19:39:04]
User96994 - Posts: 2
Im currently having issues specifically with my ESM4 chart not updating real-time data. I have side by side charts with TFM4 and ESM4, and the ESM4 refuses to update. The only time I can get it to update is by clicking to delete and download data, then it will restore the data up to the second I clicked "delete and restore" and stay frozen.

Even when I go to the TFM4 chart, which is working and updating correctly in real time, and type ESM4, that chart will then be frozen. Could this be due to a corrupt data file or something? I am not very savvy with the settings of these charts as a side note.

[2014-05-19 19:53:58]
Sierra Chart Engineering - Posts: 104213
If you are using TransAct, then we are aware of the issue. We believe the issue is on the TransAct side but we are working on definitively confirming this. We have discussed the issue with TransAct. So we are all aware of it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-05-19 19:54:48]
User96994 - Posts: 2
Sorry I did not include that information, yes I am on TransAct. Glad to hear its being worked on, thank you!
[2014-05-19 20:48:09]
Sierra Chart Engineering - Posts: 104213
At this point, we believe there is some sort of networking issue going on. It does not appear to be some kind of TransAct server issue or Sierra Chart issue. So we are looking at a network issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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