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Date/Time: Sun, 04 Dec 2022 21:52:03 +0000



packages pricing problem

View Count: 78

[2022-10-03 16:14:30]
YuvalIsm - Posts: 2
hey I set my package a month and a half ago to "intergated standard 10 for 6 month", I thought that package includes: MARKET PROFILE and TPO, it seems like it doesn't. The charge already gone down. I updated my package to 11 for 6 months, is it goning to charge me once more?? I want just to add to the packge that i bought the TPO and the MARKET PROFILE.
I accidentally updated to 11 without thinking, How can I avoid double charges? is it going to be double charges?
(I updated back to my 6 months Package 10)
[2022-10-03 17:57:12]
John - SC Support - Posts: 20295
First, you do need to be on Package 11 (or Package 12) in order to use TPO charts.

You can change your package at any time and we do not charge you, we just calculate the difference in the costs of the remaining time and adjust your Usage Time as necessary (going to a higher priced package will reduce your Usage time and vice versa).

So you will want to change your package selection to Package 11 for 6 months.

Refer to the following for how to change your package:
To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to.

When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time.

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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