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06.09 I paid for the whole year. Now I have no funds in my account.

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[2022-10-03 08:30:18] #1 [Go To First Post]
User716459 - Posts: 110
06.09 I paid for the whole year. Now I have no funds in my account. Please fix the error quickly, because I need a working platform. Thank you. Arek

[2022-10-03 08:38:17] #2 [Go To First Post]
User716459 - Posts: 110
Confirmation of payment in the attachment.


Private File

[2022-10-03 09:06:57] #3 [Go To First Post]
User716459 - Posts: 110
Previously I changed to denali.

[2022-10-03 09:13:13] #4 [Go To First Post]
User716459 - Posts: 110
I fixed it :)

[2022-10-03 10:35:49] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Let us know if you need any further help. Did you need real-time data for futures? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-03 13:27:36] #6 [Go To First Post]
User716459 - Posts: 110
In the order entry, switches me to the demo.

[2022-10-03 14:01:29] #7 [Go To First Post]
User716459 - Posts: 110
When I press Flatten and cancel, it also automatically switches to the demo.

[2022-10-03 14:07:46] #8 [Go To First Post]
User716459 - Posts: 110
at the time of placing the order, it switches to the demo

[2022-10-03 14:14:56] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 14006
Who is your Futures broker? So we can give you the proper setup instructions to connect to them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-03 14:15:17

[2022-10-03 14:21:00] #10 [Go To First Post]
User716459 - Posts: 110
AMP

[2022-10-03 15:40:01] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 14006
Therefore, you need to follow the CQG setup instructions here: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-03 16:15:47] #12 [Go To First Post]
User716459 - Posts: 110
when "CQG" is turned on, the platform turns off

[2022-10-03 20:49:26] #13 [Go To First Post]
John - SC Support - Posts: 30953
You need to activate the exchanges for which you want the real-time data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Note that there is a cost for the exchanges, which are paid to the exchanges. You will have to add some funds to your account to cover the cost. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-03 22:48:59] #14 [Go To First Post]
User716459 - Posts: 110
what should i do and how?

[2022-10-04 07:34:14] #15 [Go To First Post]
User716459 - Posts: 110
please give instructions on how to do this

[2022-10-04 07:56:03] #16 [Go To First Post]
Sierra_Chart Engineering - Posts: 14006
What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-04 11:58:28] #17 [Go To First Post]
User716459 - Posts: 110
I trade oil and gold live and please set it up , thank you.

[2022-10-04 16:32:45] #18 [Go To First Post]
John - SC Support - Posts: 30953
We have activated the following exchanges for you: - COMEX non-professional top-of-book - NYMEX non-professional top-of-book COMEX has Gold and NYMEX has Oil. The cost for these is $1.25 apiece. You did not have enough to pay for both so we gave you $0.90 in order to activate the second exchange. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-04 17:09:49] #19 [Go To First Post]
User716459 - Posts: 110
Thank you :). Now I can trade oil and gold live? I paid for the platform for a full year, but that's a separate matter?

[2022-10-04 17:13:38] #20 [Go To First Post]
User716459 - Posts: 110
Did not work. When enabling flatten and cancel, it automatically switches to the demo

[2022-10-04 17:23:08] #21 [Go To First Post]
User716459 - Posts: 110
I am asking for a quick solution to the problem, because I need a platform to work as soon as possible.

[2022-10-04 21:40:35] #22 [Go To First Post]
John - SC Support - Posts: 30953
You need to connect to your CQG account as specified in Post #11 above. Follow the instructions at the following link to do this: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-10-05 07:11:47] #23 [Go To First Post]
User716459 - Posts: 110
I can not go through the entire path because there is a message with an incorrect username or password (I attach an attachment), and I did not change the data that was entered earlier when it was selected Sc Data ALL services (data).I don't know what the password is in Sc Data ALL services (data) when the chart moves, but there is the problem we are writing about. Please solve the problem remotely, I need a platform to work immediately.


sierra.docx - Attached On 2022-10-05 07:10:48 UTC - Size: 212.4 KB - 96 views Attachment Deleted.

[2022-10-05 07:26:10] #24 [Go To First Post]
User716459 - Posts: 110
File attached


Attachment Deleted. Private File

[2022-10-05 13:28:58] #25 [Go To First Post]
Sierra_Chart Engineering - Posts: 14006
Regarding that error you are getting, that is from CQG. Refer to 5 here: CQG Trading Platform Service: Common Error Messages We have no ability to solve this problem. Only your broker can. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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