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Date/Time: Sun, 04 Dec 2022 22:12:54 +0000



06.09 I paid for the whole year. Now I have no funds in my account.

View Count: 347

[2022-10-03 08:30:18]
User716459 - Posts: 43
06.09 I paid for the whole year. Now I have no funds in my account. Please fix the error quickly, because I need a working platform. Thank you.
Arek
[2022-10-03 08:38:17]
User716459 - Posts: 43
Confirmation of payment in the attachment.
Private File
[2022-10-03 09:06:57]
User716459 - Posts: 43
Previously I changed to denali.
[2022-10-03 09:13:13]
User716459 - Posts: 43
I fixed it :)
[2022-10-03 10:35:49]
Sierra Chart Engineering - Posts: 104293
Let us know if you need any further help. Did you need real-time data for futures?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-03 13:27:36]
User716459 - Posts: 43
In the order entry, switches me to the demo.
[2022-10-03 14:01:29]
User716459 - Posts: 43
When I press Flatten and cancel, it also automatically switches to the demo.
[2022-10-03 14:07:46]
User716459 - Posts: 43
at the time of placing the order, it switches to the demo
[2022-10-03 14:14:56]
Sierra_Chart Engineering - Posts: 5464
Who is your Futures broker? So we can give you the proper setup instructions to connect to them.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-10-03 14:15:17
[2022-10-03 14:21:00]
User716459 - Posts: 43
AMP
[2022-10-03 15:40:01]
Sierra_Chart Engineering - Posts: 5464
Therefore, you need to follow the CQG setup instructions here:
CQG Trading Platform Service: Setup Instructions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-03 16:15:47]
User716459 - Posts: 43
when "CQG" is turned on, the platform turns off
[2022-10-03 20:49:26]
John - SC Support - Posts: 20295
You need to activate the exchanges for which you want the real-time data at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges

Note that there is a cost for the exchanges, which are paid to the exchanges. You will have to add some funds to your account to cover the cost.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-03 22:48:59]
User716459 - Posts: 43
what should i do and how?
[2022-10-04 07:34:14]
User716459 - Posts: 43
please give instructions on how to do this
[2022-10-04 07:56:03]
Sierra_Chart Engineering - Posts: 5464
What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-04 11:58:28]
User716459 - Posts: 43
I trade oil and gold live and please set it up , thank you.
[2022-10-04 16:32:45]
John - SC Support - Posts: 20295
We have activated the following exchanges for you:
- COMEX non-professional top-of-book
- NYMEX non-professional top-of-book

COMEX has Gold and NYMEX has Oil.

The cost for these is $1.25 apiece. You did not have enough to pay for both so we gave you $0.90 in order to activate the second exchange.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-04 17:09:49]
User716459 - Posts: 43
Thank you :). Now I can trade oil and gold live? I paid for the platform for a full year, but that's a separate matter?
[2022-10-04 17:13:38]
User716459 - Posts: 43
Did not work. When enabling flatten and cancel, it automatically switches to the demo
[2022-10-04 17:23:08]
User716459 - Posts: 43
I am asking for a quick solution to the problem, because I need a platform to work as soon as possible.
[2022-10-04 21:40:35]
John - SC Support - Posts: 20295
You need to connect to your CQG account as specified in Post #11 above. Follow the instructions at the following link to do this:
CQG Trading Platform Service: Setup Instructions
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-05 07:11:47]
User716459 - Posts: 43
I can not go through the entire path because there is a message with an incorrect username or password (I attach an attachment), and I did not change the data that was entered earlier when it was selected
Sc Data ALL services (data).I don't know what the password is in Sc Data ALL services (data) when the chart moves, but there is the problem we are writing about. Please solve the problem remotely, I need a platform to work immediately.
attachmentsierra.docx - Attached On 2022-10-05 07:10:48 UTC - Size: 212.4 KB - 25 views
Attachment Deleted.
[2022-10-05 07:26:10]
User716459 - Posts: 43
File attached
Attachment Deleted.
Private File
[2022-10-05 13:28:58]
Sierra_Chart Engineering - Posts: 5464
Regarding that error you are getting, that is from CQG. Refer to 5 here:
CQG Trading Platform Service: Common Error Messages

We have no ability to solve this problem. Only your broker can.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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