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Date/Time: Sun, 07 Aug 2022 16:55:00 +0000



TransAct prices not currently streaming into Sierra

View Count: 765

[2014-05-19 16:57:03]
Marmany - Posts: 290
Currently not receiving prices from TransAct into Sierra quoteboard into
http://www.sierrachart.com/image.php?l=140051783615.png

Chart prices update but when symbol changed have to close and re-open Sierra to connect the feed.

Tried re-booting CPU but did not rectify

All TransAct prices streaming OK into TransActAT platform.

Please advise

[2014-05-19 19:55:19]
Sierra Chart Engineering - Posts: 104213
We are aware of the issue. We believe the issue is on the TransAct side but we are working on definitively confirming this. We have discussed the issue with TransAct. So we are all aware of it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-05-20 01:52:24]
Sierra Chart Engineering - Posts: 104213
TransAct has resolved the issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-05-20 07:31:43]
Marmany - Posts: 290
Thank you for your support in liaising with TransAct to resolve so quickly.

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