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Date/Time: Sat, 20 Apr 2024 15:29:28 +0000

How to Post a Message for Support

Unable to keep chart updated see post below

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[2014-05-19 16:10:43]
[Go To First Post]
sierra - Posts: 22
Software version: 1115 | 2014-05-19 12:06:37
Usage end date: 2014-05-31 | 2014-05-19 12:06:37
Enabled for: Sierra Chart Historical Data Service. | 2014-05-19 12:06:37
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-05-19 12:06:37
Active service: TransAct | 2014-05-19 12:06:37
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-05-19 12:06:37
2014-05-19 12:06:37 Local computer clock time | 2014-05-19 12:06:37
2014-05-19 16:06:37 GMT time | 2014-05-19 12:06:37
2014-05-19 12:06:37 Time zone adjusted time | 2014-05-19 12:06:37
Program path: C:\SierraChart\ | 2014-05-19 12:06:37
Data Files path: C:\SierraChart\Data\ | 2014-05-19 12:06:37
OS Version Number: 6.1 | 2014-05-19 12:06:37

Checking for new symbol settings for ta | 2014-05-19 12:06:37
Symbol settings are up-to-date for ta | 2014-05-19 12:06:37
HD Request # 2 - Downloading Intraday chart data for ESM4 to the file ESM4.scid. Service: ta | 2014-05-19 12:06:42
HD Request # 2 - Download start Date-Time: 2014-05-19 11:42:21.0 | 2014-05-19 12:06:42
HD Request # 2 - Using server: ds4.sierracharts.com port 10149 | 2014-05-19 12:06:42
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-05-19 12:06:42
The network socket is connected. | 2014-05-19 12:06:42
HD Request # 2 - Sending historical data logon request message. | 2014-05-19 12:06:42
HD Request # 2 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-05-19 15:42:21. Record interval: 0 | 2014-05-19 12:06:43
Socket has been shutdown and closed. | 2014-05-19 12:06:43
The network socket for historical data has been closed. | 2014-05-19 12:06:43
HD Request # 2 - Historical data for ESM4 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-05-19 12:06:43
HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESM4 | 2014-05-19 12:06:43
HD Request # 2 - Intraday download COMPLETE for ESM4 | 2014-05-19 12:06:43
HD Request # 3 - Downloading Historical Daily chart data for ES#. Starting date: 2014-05-16. Service: ta | 2014-05-19 12:06:43
HD Request # 3 - Requesting historical Daily Continuous data for ESZ10 starting at 2014-05-15 | 2014-05-19 12:06:43
HD Request # 4 - Downloading Intraday chart data for TFM4 to the file TFM4.scid. Service: ta | 2014-05-19 12:06:43
HD Request # 4 - Download start Date-Time: 2014-05-19 11:42:18.0 | 2014-05-19 12:06:43
HD Request # 4 - Using server: ds3.sierracharts.com port 10149 | 2014-05-19 12:06:43
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-05-19 12:06:43
The network socket is connected. | 2014-05-19 12:06:43
HD Request # 4 - Sending historical data logon request message. | 2014-05-19 12:06:43
HD Request # 4 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-05-19 15:42:18. Record interval: 0 | 2014-05-19 12:06:43
Socket has been shutdown and closed. | 2014-05-19 12:06:43
The network socket for historical data has been closed. | 2014-05-19 12:06:43
HD Request # 4 - Historical data for TFM4 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-05-19 12:06:43
HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TFM4 | 2014-05-19 12:06:43
HD Request # 4 - Intraday download COMPLETE for TFM4 | 2014-05-19 12:06:43
HD Request # 5 - Downloading Intraday chart data for NQH4 to the file NQH4.scid. Service: ta | 2014-05-19 12:06:43
HD Request # 5 - Download start Date-Time: 2014-03-21 09:29:41.0 | 2014-05-19 12:06:44
HD Request # 3 - Receiving historical Daily data for ES# starting at 2014-05-15 | 2014-05-19 12:06:44
HD Request # 5 - Using server: ds5.sierracharts.com port 10149 | 2014-05-19 12:06:44
Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-05-19 12:06:44
Writing historical Daily data for ES# to the file ES#.dly | 2014-05-19 12:06:44
HD Request # 3 - Received 3 records from 2014-05-15 00:00:00 to 2014-05-19 00:00:00 (5.0 days) and wrote 2 records for ES# | 2014-05-19 12:06:44
HD Request # 3 - Daily download COMPLETE for ES# | 2014-05-19 12:06:44
HD Request # 6 - Downloading Historical Daily chart data for RJ#. Starting date: 2014-05-16. Service: ta | 2014-05-19 12:06:44
HD Request # 6 - Requesting historical Daily Continuous data for RJZ10 starting at 2014-05-15 | 2014-05-19 12:06:44
The network socket is connected. | 2014-05-19 12:06:44
HD Request # 5 - Sending historical data logon request message. | 2014-05-19 12:06:44
HD Request # 5 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-03-21 13:29:41. Record interval: 0 | 2014-05-19 12:06:44
Socket has been shutdown and closed. | 2014-05-19 12:06:44
The network socket for historical data has been closed. | 2014-05-19 12:06:44
HD Request # 5 - Historical data for NQH4 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-05-19 12:06:44
HD Request # 5 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH4 | 2014-05-19 12:06:44
HD Request # 5 - Intraday download COMPLETE for NQH4 | 2014-05-19 12:06:44
HD Request # 7 - Downloading Intraday chart data for YMM4 to the file YMM4.scid. Service: ta | 2014-05-19 12:06:44
HD Request # 7 - Download start Date-Time: 2014-05-19 11:42:15.0 | 2014-05-19 12:06:44
HD Request # 7 - Using server: ds4.sierracharts.com port 10149 | 2014-05-19 12:06:44
Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-05-19 12:06:44
The network socket is connected. | 2014-05-19 12:06:44
HD Request # 7 - Sending historical data logon request message. | 2014-05-19 12:06:44
HD Request # 7 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-05-19 15:42:15. Record interval: 0 | 2014-05-19 12:06:44
Socket has been shutdown and closed. | 2014-05-19 12:06:44
The network socket for historical data has been closed. | 2014-05-19 12:06:44
HD Request # 7 - Historical data for YMM4 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-05-19 12:06:44
HD Request # 7 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMM4 | 2014-05-19 12:06:44
HD Request # 7 - Intraday download COMPLETE for YMM4 | 2014-05-19 12:06:44
HD Request # 6 - Receiving historical Daily data for RJ# starting at 2014-05-15 | 2014-05-19 12:06:44
Writing historical Daily data for RJ# to the file RJ#.dly | 2014-05-19 12:06:44
HD Request # 6 - Received 3 records from 2014-05-15 00:00:00 to 2014-05-19 00:00:00 (5.0 days) and wrote 2 records for RJ# | 2014-05-19 12:06:44
HD Request # 6 - Daily download COMPLETE for RJ# | 2014-05-19 12:06:44
HD Request # 8 - Downloading Intraday chart data for CLN4 to the file CLN4.scid. Service: ta | 2014-05-19 12:06:44
HD Request # 8 - Download start Date-Time: 2014-05-19 11:50:16.0 | 2014-05-19 12:06:45
HD Request # 8 - Using server: ds3.sierracharts.com port 10149 | 2014-05-19 12:06:45
Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-05-19 12:06:45
HD Request # 9 - Downloading Historical Daily chart data for YMM4. Starting date: 2014-05-16. Service: ta | 2014-05-19 12:06:45
HD Request # 9 - Requesting historical Daily data for YMM4 starting at 2014-05-15 | 2014-05-19 12:06:45
The network socket is connected. | 2014-05-19 12:06:45
HD Request # 8 - Sending historical data logon request message. | 2014-05-19 12:06:45
HD Request # 9 - Receiving historical Daily data for YMM4 starting at 2014-05-15 | 2014-05-19 12:06:45
Writing historical Daily data for YMM4 to the file YMM4.dly | 2014-05-19 12:06:45
HD Request # 9 - Received 3 records from 2014-05-15 00:00:00 to 2014-05-19 00:00:00 (5.0 days) and wrote 2 records for YMM4 | 2014-05-19 12:06:45
HD Request # 9 - Daily download COMPLETE for YMM4 | 2014-05-19 12:06:45
HD Request # 8 - Requesting Intraday data. Max. days to return: 186. Start Date-Time: 2014-05-19 15:50:16. Record interval: 0 | 2014-05-19 12:06:45
HD Request # 10 - Downloading Historical Daily chart data for YM#. Starting date: 2014-05-16. Service: ta | 2014-05-19 12:06:45
HD Request # 10 - Requesting historical Daily Continuous data for YMZ10 starting at 2014-05-15 | 2014-05-19 12:06:45
Socket has been shutdown and closed. | 2014-05-19 12:06:45
The network socket for historical data has been closed. | 2014-05-19 12:06:45
HD Request # 10 - Receiving historical Daily data for YM# starting at 2014-05-15 | 2014-05-19 12:06:45
Writing historical Daily data for YM# to the file YM#.dly | 2014-05-19 12:06:45
HD Request # 10 - Received 3 records from 2014-05-15 00:00:00 to 2014-05-19 00:00:00 (5.0 days) and wrote 2 records for YM# | 2014-05-19 12:06:45
HD Request # 10 - Daily download COMPLETE for YM# | 2014-05-19 12:06:45
HD Request # 8 - Historical data for CLN4 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-05-19 12:06:45
HD Request # 8 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLN4 | 2014-05-19 12:06:45
HD Request # 8 - Intraday download COMPLETE for CLN4 | 2014-05-19 12:06:45
HD Request # 11 - Downloading Historical Daily chart data for CL#. Starting date: 2014-05-16. Service: ta | 2014-05-19 12:06:45
HD Request # 11 - Requesting historical Daily Continuous data for CLZ10 starting at 2014-05-15 | 2014-05-19 12:06:45
HD Request # 11 - Receiving historical Daily data for CL# starting at 2014-05-15 | 2014-05-19 12:06:45
Writing historical Daily data for CL# to the file CL#.dly | 2014-05-19 12:06:45
HD Request # 11 - Received 3 records from 2014-05-15 00:00:00 to 2014-05-19 00:00:00 (5.0 days) and wrote 2 records for CL# | 2014-05-19 12:06:45
HD Request # 11 - Daily download COMPLETE for CL# | 2014-05-19 12:06:45

TransAct - Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2014-05-19 12:06:45
TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-05-19 12:06:47
The network socket is connected. | 2014-05-19 12:06:47
TransAct: Connected to server. | 2014-05-19 12:06:47
DTC Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-05-19 12:06:47
DTC - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-05-19 12:06:48
TransAct: Sending logon request message. | 2014-05-19 12:06:48
TransAct: Market data feed reported to be lost. | 2014-05-19 12:07:09
Transact Futures Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.2.0. Provider Name: Transact Futures. | 2014-05-19 12:07:09
Transact Futures - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-05-19 12:07:09
Transact Futures - Connection error: Unknown Error Code: 60. | 2014-05-19 12:07:09
Socket has been shutdown and closed. | 2014-05-19 12:07:09
Transact Futures: Disconnected from the server. | 2014-05-19 12:07:09

Please advise
[2014-05-19 19:57:18]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Could you contact TransAct support about this error message:
Transact Futures - Connection error: Unknown Error Code: 60. | 2014-05-19 12:07:09

The error code 60 is from their software. Here is their contact information:
http://www.transactfutures.com/ContactUs.htm

We apologize for the delay with responding. We have had a higher than usual support load this morning.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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