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Date/Time: Sat, 26 Nov 2022 22:31:45 +0000



Package 5

View Count: 87

[2022-09-27 16:59:31]
Jan Charlęski - Posts: 4
Hi

I made a peyment of 36 dolars, but despite to rollover symbol, I don't see any volume.

I see volume 0.

Could you please hep with what is exact problem ?
[2022-09-27 17:13:44]
John - SC Support - Posts: 20144
We need more information and an image of what you are seeing. Please get us a screenshot by following these instructions:
Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional)

Make sure you let us know what symbol you are using and what volume is 0.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-27 17:23:13]
Jan Charlęski - Posts: 4
Hi

I attach print screen

https://www.sierrachart.com/image.php?Image=1664299342848.png
imagesIERRA- PRINT SCREEN.PNG / V - Attached On 2022-09-27 17:19:06 UTC - Size: 31.48 KB - 22 views
[2022-09-27 17:41:06]
John - SC Support - Posts: 20144
We are not sure why you are getting zeros for the current contracts. We can understand for the further out ones, but ESZ22-CME should be giving you the delayed information.

Please open a chart for ESZ22-CME and ensure you are getting the data for that instrument.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-27 17:58:50]
Jan Charlęski - Posts: 4
I don't have any data - on my VWap, DOM anywhere.
[2022-09-27 18:28:40]
Jan Charlęski - Posts: 4
There is no coming data, everything is static, no data coming.
[2022-09-27 21:23:58]
John - SC Support - Posts: 20144
Please update to the latest release. You may be on a version that does not have support for the delayed streaming data, as there were some changes a few months ago.

Refer to the following for how to update your Sierra Chart:
Software Download: Fast Update
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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