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Date/Time: Thu, 28 Mar 2024 11:35:32 +0000



Service Package 11 with Rithmic

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[2022-08-15 18:27:17]
User366885 - Posts: 4
Hello,
I am currently using SC with the denali feed for market data. I have an AMP account to prove my status as non professional.
I signed up for a Leeloo Evaluation Account which uses Rithmic, but have problems connecting to it. I can log in to Rithmic Trader Pro, so the Account should be working, but when connecting through SC I get following error message: "Rithmic Direct - DTC | Logon error received from server: permission denied"
I followed all the steps written on this page Rithmic Trading Platform Service and also my setting for "Allow Support for Sierra Chart Data Feeds" is on "yes".
I already messaged the Leeloo Support, but they say the problem shouldn't be on their side since I can log onto the Rithmic Trader Pro with no problem.
Maybe you can help me what I am missing.
[2022-08-15 18:39:11]
John - SC Support - Posts: 30399
Make sure your Username and Password to connect to Rithmic are not 32 characters or longer. This definitely causes a problem for us. Refer to the following:
Rithmic Trading Platform Service: Permission Denied Resolution Procedure
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-15 18:47:06]
User366885 - Posts: 4
Thanks for the quick response.
That is not the case, ID and password are shorter than 32 characters.
[2022-08-15 18:55:20]
John - SC Support - Posts: 30399
Then the only other option is that the Username or Password are not being entered correctly in the Data/Trade Service Settings. Keep in mind that you can view your password when you enter it by selecting the button for [show] when you are entering the password.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-15 19:40:27]
User366885 - Posts: 4
Okay, I found the error.
I chose the Leeloo Trading Server, but had to choose a Rithmic Paper Trading Server.
Thank you for the help!

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