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I can't upload a chartbook

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[2022-08-10 16:45:08] #1 [Go To First Post]
User707307 - Posts: 84
Hello, Here I have this chartbook. When I try to upload it to the platform I get the follwoing message; The chartbook file is not compatible, Contact Sierra Chart for support for help with converting it. The file is attached. Thank you.


MP_RTH_ETH.cht - Attached On 2022-08-10 16:44:52 UTC - Size: 68.79 KB - 343 views Attachment Deleted.

[2022-08-10 18:05:36] #2 [Go To First Post]
John - SC Support - Posts: 48413
Your updated file is attached. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing


MP_RTH_ETH.cht - Attached On 2022-08-10 18:03:18 UTC - Size: 5.62 KB - 383 views Attachment Deleted.

[2022-08-10 18:27:08] #3 [Go To First Post]
User707307 - Posts: 84
Hello again, I can't download it on the right format to open it in Sierra What can be the issue? Thank you

[2022-08-10 18:43:11] #4 [Go To First Post]
User707307 - Posts: 84
Here I have some more files that need the same work


Volumeprof footprint.Cht - Attached On 2022-08-10 18:42:35 UTC - Size: 8.51 KB - 406 views Attachment Deleted. Steenbarger-Adjusted-NYSE-TICK.Cht - Attached On 2022-08-10 18:42:46 UTC - Size: 10.88 KB - 324 views

[2022-08-10 18:43:54] #5 [Go To First Post]
User707307 - Posts: 84
MORE


Session and intermidiate volume prof 10 min chart.Cht - Attached On 2022-08-10 18:43:34 UTC - Size: 70.18 KB - 620 views Attachment Deleted. Playbook Footprint and heatmap.Cht - Attached On 2022-08-10 18:43:49 UTC - Size: 41.3 KB - 413 views

[2022-08-10 18:44:21] #6 [Go To First Post]
User707307 - Posts: 84
MORE


Jigsaw Heatmap.Cht - Attached On 2022-08-10 18:44:04 UTC - Size: 136.02 KB - 320 views Indices chart.Cht - Attached On 2022-08-10 18:44:13 UTC - Size: 172.3 KB - 460 views Attachment Deleted.

[2022-08-10 18:44:52] #7 [Go To First Post]
User707307 - Posts: 84
MORE


Footprint volume and delta profile.Cht - Attached On 2022-08-10 18:44:35 UTC - Size: 33.71 KB - 281 views Attachment Deleted. ES.Cht - Attached On 2022-08-10 18:44:50 UTC - Size: 1.68 MB - 215 views

[2022-08-10 18:45:50] #8 [Go To First Post]
User707307 - Posts: 84
MORE


ES BOOKMAP.Cht - Attached On 2022-08-10 18:45:07 UTC - Size: 21.26 KB - 371 views Delta prof.Cht - Attached On 2022-08-10 18:45:14 UTC - Size: 5.3 KB - 483 views Private File

[2022-08-10 18:46:38] #9 [Go To First Post]
User707307 - Posts: 84
MORE


Advanced Heatmap ES.Cht - Attached On 2022-08-10 18:46:21 UTC - Size: 143.07 KB - 415 views Advanced Heatmap CL.Cht - Attached On 2022-08-10 18:46:25 UTC - Size: 143.07 KB - 387 views Bid Ask Footprint.Cht - Attached On 2022-08-10 18:46:31 UTC - Size: 127.51 KB - 294 views

[2022-08-10 18:47:26] #10 [Go To First Post]
User707307 - Posts: 84
MORE


Compare expiring futures contracts.cht - Attached On 2022-08-10 18:47:07 UTC - Size: 259.11 KB - 399 views CL Bookmap.Cht - Attached On 2022-08-10 18:47:13 UTC - Size: 392.57 KB - 295 views Bid Ask Footprint.Cht - Attached On 2022-08-10 18:47:21 UTC - Size: 127.51 KB - 428 views

[2022-08-10 19:12:09] #11 [Go To First Post]
John - SC Support - Posts: 48413
Before we update your other chartbooks, you stated in Post #3 the following: "Hello again, I can't download it on the right format to open it in Sierra What can be the issue?" Were you able to download the updated chartbook and use it or not? If not, what seems to be the issue? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-08-10 19:28:54] #12 [Go To First Post]
User707307 - Posts: 84
I wasn't able to use it, it seems like it's not on the right format after I download it from here. The logo actually appears like the earth from sierra chart instead of the white sheet like it should. Thank you

[2022-08-10 20:34:54] #13 [Go To First Post]
John - SC Support - Posts: 48413
Make sure the file extension has stayed as ".cht" (no quotes). And that the file is in the correct folder (the Data folder located under the main Sierra Chart installation folder). If these are correct, then the icon should not matter and you should be able to open the chartbook through Sierra Chart. Let us know if you are still having an issue with this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-08-10 20:47:59] #14 [Go To First Post]
User707307 - Posts: 84
Ok it works now . You can go with the rest of chartbooks

[2022-08-10 21:12:17] #15 [Go To First Post]
John - SC Support - Posts: 48413
Attached are your updated chartbooks. Note that you had also attached a .dll file, but there is nothing we can do with that. If it is not working, then you will need to recompile it yourself, if you have the original code, or ask the person that developed it for you to update it and compile it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing


Advanced Heatmap CL.Cht - Attached On 2022-08-10 21:10:09 UTC - Size: 7.1 KB - 437 views Advanced Heatmap ES.Cht - Attached On 2022-08-10 21:10:15 UTC - Size: 7.1 KB - 419 views Bid Ask Footprint.Cht - Attached On 2022-08-10 21:10:20 UTC - Size: 8.09 KB - 282 views CL Bookmap.Cht - Attached On 2022-08-10 21:10:34 UTC - Size: 21.99 KB - 314 views Compare expiring futures contracts.cht - Attached On 2022-08-10 21:10:41 UTC - Size: 19.51 KB - 328 views Delta prof.Cht - Attached On 2022-08-10 21:10:47 UTC - Size: 8.98 KB - 409 views ES BOOKMAP.Cht - Attached On 2022-08-10 21:10:54 UTC - Size: 21.96 KB - 243 views ES.Cht - Attached On 2022-08-10 21:11:02 UTC - Size: 97.17 KB - 287 views Footprint volume and delta profile.Cht - Attached On 2022-08-10 21:11:09 UTC - Size: 33.96 KB - 372 views Indices chart.Cht - Attached On 2022-08-10 21:11:18 UTC - Size: 7.91 KB - 459 views Jigsaw Heatmap.Cht - Attached On 2022-08-10 21:11:25 UTC - Size: 9.36 KB - 402 views Playbook Footprint and heatmap.Cht - Attached On 2022-08-10 21:11:32 UTC - Size: 42.76 KB - 321 views Session and intermidiate volume prof 10 min chart.Cht - Attached On 2022-08-10 21:11:42 UTC - Size: 7.4 KB - 389 views Steenbarger-Adjusted-NYSE-TICK.Cht - Attached On 2022-08-10 21:11:54 UTC - Size: 12.18 KB - 379 views Volumeprof footprint.Cht - Attached On 2022-08-10 21:12:00 UTC - Size: 9.47 KB - 374 views Attachment Deleted.

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