Support Board
Date/Time: Fri, 13 Jun 2025 09:10:00 +0000
close event error. Windows error code 10053 and 10054
View Count: 1228
| [2022-08-08 16:26:46] |
| User873130 - Posts: 48 |
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HOw to fix this Please? An established connection was aborted by the software in your host machine An existing connection was forcibly closed by the remote host |
| [2022-08-08 19:53:17] |
| John - SC Support - Posts: 40407 |
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It means that you are having network issues. It is not something we can fix. Refer to the information here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-29 12:24:10] |
| User873130 - Posts: 48 |
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the ipconfig /flushdns did not work Any other solutions out there? HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-10-29 07:46:20.314 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Socket send error. Windows error code 10022: An invalid argument was supplied. | 2022-10-29 07:46:50.309 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2022-10-29 07:47:50.309 CQG WebAPI | Connecting to server api.cqg.com | 2022-10-29 12:23:25.165 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-10-29 12:23:25.165 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-10-29 12:23:25.165 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-10-29 12:23:25.165 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. | 2022-10-29 12:23:25.165 CQG WebSocket socket (1) | Socket receive error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2022-10-29 12:23:25.221 CQG WebSocket socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-10-29 12:23:25.221 CQG WebSocket socket (1) | CloseSocket call. | 2022-10-29 12:23:25.221 CQG WebSocket | WebSocket closed. | 2022-10-29 12:23:25.221 CQG WebAPI | WebSocket closed. | 2022-10-29 12:23:25.221 |
| [2022-10-30 08:41:33] |
| Sierra_Chart Engineering - Posts: 19909 |
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If you are trading the CME Group of exchanges, we recommend using Teton order routing instead of CQG: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-30 08:41:51
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| [2022-10-30 12:14:39] |
| User873130 - Posts: 48 |
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Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-10-30 08:13:40.959 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2022-10-30 08:13:40.959 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2022-10-30 08:13:41.116 * Request for symbol settings MD5 finished unsuccessfully. Request ID: 1. The connection was closed before a valid response was received. | 2022-10-30 08:13:41.116 SC Data - All Services | Connected to server complete. | 2022-10-30 08:13:46.959 Triggering next historical data download in queue. | 2022-10-30 08:13:46.959 Triggering next historical data download in queue. | 2022-10-30 08:13:46.959 Triggering next historical data download in queue. | 2022-10-30 08:13:46.959 Triggering next historical data download in queue. | 2022-10-30 08:13:46.959 No download requests in the queue to start downloads for. | 2022-10-30 08:13:47.004 No download requests in the queue to start downloads for. | 2022-10-30 08:13:47.004 No download requests in the queue to start downloads for. | 2022-10-30 08:13:47.004 No download requests in the queue to start downloads for. | 2022-10-30 08:13:47.004 it happens with Denali service data as well |
| [2022-10-30 17:02:59] |
| Sierra_Chart Engineering - Posts: 19909 |
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Are you in China?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-30 19:33:27] |
| User873130 - Posts: 48 |
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no, USA
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| [2022-11-01 13:50:26] |
| User00001 - Posts: 7 |
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Not certain if this helps, but I've got a fairly vanilla setup and this error has been coming rather frequently in the last couple of months, particularly after I "updated" my windows 10 installion - should've learned... I'm on version 2432 |
| [2022-11-01 17:00:32] |
| John - SC Support - Posts: 40407 |
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The last two posts are from two different accounts. If this is the same person, do you have multiple accounts with us, and if you do, are you certain that you need them? With regards to the network errors, are you connecting from an office environment where they might have certain ports locked, or maybe made a change recently in this regard? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-01 17:33:45] |
| User00001 - Posts: 7 |
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This is a separate account from the OP. I’m running SC from the house, and other than updating Windows (big mistake for sure) nothing else changed. I think it’s related to Windows AV, because if I turn it off - and turn off their tamper switch (forbidding windows to re-enable the AV) problems disappear.
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| [2022-11-01 17:51:14] |
| User873130 - Posts: 48 |
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i'm using one account for the support board
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| [2022-11-01 21:10:37] |
| John - SC Support - Posts: 40407 |
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User00001: If you find that turning off the Windows AV fixes your problem, then that is what you should do. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-01 21:12:14] |
| John - SC Support - Posts: 40407 |
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User873130: Given what the other poster stated, are you using the Windows Firewall or Anti-Virus software? If you are, then please turn these off and see if your problem goes away. These are often the cause of the networking issues you are having. Also, as we asked above, are you connecting from a work environment or another location that might have locked down certain network components? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-01 21:48:44] |
| User873130 - Posts: 48 |
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i am not using the windows Firewall and have disabled all firewall. Still having same problem
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| [2022-11-02 20:38:36] |
| Sierra_Chart Engineering - Posts: 19909 |
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We do not know where the problem is in your case. The information we have about connectivity problems is here: Data/Trading Service Connection and Symbol Issues Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-02 20:38:48
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