Home >> Support Board

Support Board

Date/Time: Fri, 19 Apr 2024 23:54:42 +0000

How to Post a Message for Support

Can login to board, cannot login to Sierra Chart

View Count: 1217

[2014-05-06 18:02:56] #1 [Go To First Post]
organon1973 - Posts: 4
I can login to the support board, but not into Sierra Chart. I get error code 12007. I have made Sierra Chart an allowed application with my firewall, and am unsure how to proceed. Thank you.

[2014-05-06 18:17:23] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
12007 = ERROR_INTERNET_NAME_NOT_RESOLVED (The server name could not be resolved.) Are you running any firewall software on your computer other than the Windows firewall? Try restarting your computer. Is Internet Explorer set to work off-line? Refer to this section here: https://www.sierrachart.com/index.php?l=doc/LoginInstructions.php#LoginProblems Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-06 19:02:23] #3 [Go To First Post]
User29972 - Posts: 9
No luck. Can you try logging in with my username and password? Date Time Of Last Edit: 2014-05-06 19:07:48

[2014-05-06 19:09:21] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have reset your password since it was posted on this public board. The new password has been sent to your email address. We will have no trouble at all logging in using your Username and Password. This issue is specific to your system. Are you running any firewall software other than the Windows firewall on your computer? Can you try another computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-06 19:56:45] #5 [Go To First Post]
User29972 - Posts: 9
Can you please confirm you can login using my username and password? Thank you.

[2014-05-06 20:40:48] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes we can. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-06 21:05:04] #7 [Go To First Post]
User29972 - Posts: 9
I have tried completing disabling the firewall, and I am still not able to login. Any thoughts or suggestions you have would be appreciated.

[2014-05-06 21:10:42] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do you still get this error code?: 12007 = ERROR_INTERNET_NAME_NOT_RESOLVED (The server name could not be resolved.) Are you able to browse the Sierra Chart website with Microsoft Internet Explorer? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-06 21:38:39] #9 [Go To First Post]
User29972 - Posts: 9
I can browse the site, and can also ping the site, but I still get the above error message.

[2014-05-06 22:52:58] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What firewall are you running? Would you happen to be running Norton or McAfee. The standard Windows firewall is not a problem and can be running. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-06 22:53:13

[2014-05-07 12:16:04] #11 [Go To First Post]
User29972 - Posts: 9
I'm running Comodo Internet Security Pro. I can ping and visit the site without problems.

[2014-05-07 17:04:02] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
And do you continue to get the same error message?: 12007 = ERROR_INTERNET_NAME_NOT_RESOLVED If so, then that most likely is the program that is blocking the connection. Our suggestion is to restart the computer into Window Safe Mode with networking support. And see if you can log into Sierra Chart after that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-07 17:04:18

To post a message in this thread, you need to log in with your Sierra Chart account: