Home >> Support Board

Support Board

Date/Time: Sat, 20 Apr 2024 13:06:29 +0000

How to Post a Message for Support

Upgrade from v1126 to v1132

View Count: 967

[2014-05-06 15:53:42] #1 [Go To First Post]
bekitz - Posts: 26
Couple of observations: When drawing tools, anchors are no longer visible on the initial draw. They are still present on mods to the draw. I now experience alert sounds when orders are filled.

[2014-05-06 16:15:55] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
When drawing tools, anchors are no longer visible on the initial draw. They are still present on mods to the draw. We will look into this. I now experience alert sounds when orders are filled. This can be configured through Global Settings >> General Trade Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-06 17:15:59] #3 [Go To First Post]
bekitz - Posts: 26
This can be configured through Global Settings >> General Trade Settings. Yes I have all of those disabled....made no changes when upgrading. All set to "No Alert". A single beep plays when orders are filled on v1132.

[2014-05-06 17:44:23] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do you see a message for the order fill in the Window >> Show/Hide Alerts Manager >> Alerts Log? If so , paste it here. We have confirmed that there is no alert triggered when an order is filled if the Alert settings for order fills are set to No Alert. Maybe the sound is coming from another program. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-05-06 18:05:26] #5 [Go To First Post]
bekitz - Posts: 26
I am using ATCharts so perhaps this is originating from the TransAct app. I'll look more into this.

[2014-05-07 16:06:59] #6 [Go To First Post]
bekitz - Posts: 26
When drawing tools, anchors are no longer visible on the initial draw. They are still present on mods to the draw. Correction, when using the Ctrl-click method of duplicating a drawing object, the anchors do not appear until after the 1st click of the newly duplicated object is placed (in the example of the pitchfork tool).

To post a message in this thread, you need to log in with your Sierra Chart account: