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Date/Time: Sat, 02 Jul 2022 21:22:05 +0000



Latest Candle is Missing Color

View Count: 112

[2022-06-21 15:03:19]
marwhitt - Posts: 22
On my Daily and Weekly charts, the latest/last candle is a vertical line without color. I have run "delete all data and download" which did not affect the problem. Please advise. Thank you.

https://www.sierrachart.com/image.php?Image=1655823372419.png
[2022-06-21 15:19:17]
Sierra_Chart Engineering - Posts: 2711
We will check this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-21 15:20:41]
Sierra_Chart Engineering - Posts: 2711
We are not observing this issue. Could we call later today to look at this?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-21 15:28:43]
marwhitt - Posts: 22
Yes, you may call - before 4:30 pm ET is preferable for us. Thank you.
[2022-06-21 16:05:45]
UserOne - Posts: 21
same issue on my charts.
image21-06-_2022_18-04-30.png / V - Attached On 2022-06-21 16:05:41 UTC - Size: 44.69 KB - 14 views
[2022-06-21 20:42:49]
marwhitt - Posts: 22
I haven't heard from anyone today. If you call tomorrow (Wed. June 22 2022), I will be home with my charts open from 10:00 AM to 4:30 PM, Eastern Time, USA. Thank you.
[2022-06-21 22:06:08]
Sierra_Chart Engineering - Posts: 2711
We were not able to call today. We will call tomorrow.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-22 08:22:21]
UserOne - Posts: 21
update #5 today, yesterdays Candle is looking good again and todays Candle is good, too.
[2022-06-22 18:22:06]
marwhitt - Posts: 22
This issue has resolved itself - as of today, yesterday's candle is correct, as is today's. Thanks.
[2022-06-23 16:28:41]
Sierra Chart Engineering - Posts: 103558
The issue has to do with the historical daily data received from our data provider Barchart.

It is not something we have direct control over but maybe we can add a patch if it happens again.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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